I have purchased one Hitachi 1.5 T Window AC (twin motor - 5 star), the purchase details and nature of the complaint and the sequence of events so far have been enumerated in the succeeding paragraphs:-
2. Purchase Details. The AC (RAT518ESD- 5 Star- 1.5 T Window) has been purchased from Vijay Sales, Delhi (Dwarka) - Invoice number78-DDW06-12SIAO 222 dated 27 Jun 12.
3. Nature of Complaint. On installation, I observed that the cooling is poor and moreover there is no change in the cooling even on reducing the temperature to 16 degree Celsius.
4. Registering of the Complaint. I called the customer call center no - 35324848 at Delhi and was given the complaint number - 12070200344 and was told that the technician would attend to the complaint after calling me and the same happened.
5. Action Taken on Complaint. One technician contacted me at 1154 hrs on 03 Jul 12 and told me that he would attend the complaint at 1330 hrs and he did come to my residence around the same time. After spending about 20 odd minutes he realized that the grill temperature cannot be measured as the temperature meter he is carrying is not working. I asked him that what would happen to my complaint, he replied that he will come back at 1730 hrs, however no one came to attend the complaint and neither did I receive any call from anyone. To my surprise when I again called the customer care, I was told that the complaint has been attended. I said, yes technically it has been attended but it's not resolved and the situation is the same for me. Then, on inquiring, what next? I was told to write a mail to this address. Since then I have called the customer service a number of times but only got lip service from them.
6. I hope, this is not a part of a bigger organized fraud of selling defective ACs to innocent customers and tiring them up with these procedural activities instead of really acting to resolve the complaints.
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