I visited Hometown, Marathahalli a few days back. The first atrocious thing that I noticed about this store was the parking charges, Rs 50/-, which the guard said would be returned only if I made a purchase. What a great marketing scheme!
I enter the shop, and make a purchase of a Portico Bedsheet, New York, which was mentioned under offers, that there is 30% off on the MRP. My Portico bedsheet had the tag of Rs 999/-, that means I should get the price close to Rs 699/-.
I reach the cash counter, pay with my card, but am presented with a bill of Rs 999/-, and I point out the mistake, the bar code that gets scanned on the product scanner is coming as a bill of 999/- after discount. I ask why, and then comes a long process of waiting, with incessant talks saying that the barcode and tag is wrongly put on the bedsheet.
After half an hour of waiting, they finally give me the bill of the bedsheet, and state that I need to pay more!!! I ask why, and the manager, Mr. Omprakash was so rude and said that actually the price was Rs 1699/- MRP and I needed to pay extra. I said that it was clearly mentioned on the tag that it costs Rs 999/- it is not my problem that the stamp was wrong.
Mr. Omprakash knew that the bar code was wrong, and he even had the audacity to tell me that in the system it shows Rs 1699/-, and that I was wrong. I asked him how is a customer supposed to know when I make a purchase what is mentioned on the system?
A customer sees what is written on the tag of the bedsheet, nothing more.
I then asked for the manager, and he said that he was not available. I dont know if he gave me his name right, he mentioned that the manager's name was Mr. Vijay. He wouldnt give me the phone number either. He was so rude, and wouldnt even talk properly. He was not bothered to even offer a solution to the problem of the store itself.
He wouldnt even offer me a refund when I asked for one. I asked for a complete refund since I was not happy with my purchase.
I dont understand how this company makes a living when they abuse their own customers.
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