I have purchased a kitchen unit from Home Town, Kolkata around a year back, but from day one I am facing problem. firstly a part of the unit was delivered to me in a damaged condition but till date the same has not been replaced, although I am getting regular commitment from your so called efficient executives Mr. Amit & Ms. Jayeta.
Secondly, there is a continues problem with the unit below the sink, since it has not been fixed properly the entire frame work is coming out an a regular basis, this is second time I am lodging complaining on this subject, the entire frame of the under the sink unit has come out and is hanging. One person had visitied a week ago and said that since he is not carrying araldite he will come the next day, but till date he has not turned up. As an usual practice Jayeta & Amit are just giving false hopes that some one will shortly visit, but who is that someone still remains unanswered.
This is really disheartening to see a organisation of such repute is not paying any heeds to customers grievance, having such irresponsible employees who does not understand the importance of making commitments. I think I have done a mistake of my lifetime by making a deal with your company, because what is visible to the eyes is just a facade, you are their just to sell and not to service, if that is what your business is, let the customer know upfront. I would like to know in writing from your end by what date the problem will be resolved, failing which I would be compelled to go the consumer forum to register my grievance.
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