I placed an order for a cutlery set on bag it today vide registered order no. 998658033 on 22nd August. The payment was made on the site through credit card. The order history confirms the payment.
When I contacted the bag it today on 30th August, I had been informed that the order has been sent to me address through VPP.
When I took up the matter of having made the payment, I am being told that when VPP comes to my address, i have to refuse the same, it will go back to bag it today, they will take it into stock and then they will only send another prepaid parcel.
When I am taking up the matter regarding providing me the email id / mobile no. or direct no. of the head of customer care, I am just being told that it cannot be provided. I had spoken to various people on STD calls, taken up the matter at different email ids, such as contact @bagittoday.com, [email protected], [email protected]. No body has given a satisfacotory reply.
ALL THE SAME THE REPLY I HAD BEEN GETTING FROM ONE AND ALL IS THE SAME, PREPAID PARCEL CAN BE SENT ONLY WHEN THE RETURNED PARCEL IS TAKEN BACK INTO STOCK.
THIS IS THE WAY CUSTOMERS ARE HARRASSED AND PUT TO LOT OF INCNVINIENCE AT THE HANDS OF INCOMPETENT STAFF AND THE RIDICULOUS POLICIES AT THE HANDS OF BAG IT TODAY.
THEY ARE JUST A IRRESPONSIBLE LOT AND ONE SHOOULD NEVER DEAL WITH THEM.
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