To,
General Manager
MRF ltd.
Sub. Complaint
Respected Sir,
We are customers of MRF ltd. and purchased two tyres (no 715) for our school bus (Sai English Medium School) at Kolhaopur, Maharashtra from ASHOK TYRES Kolhapur.by receipt No. 26266 dt. 25.7.09 and paid Rs. 8500/- Within three months one tyre damaged and it is definately manufacturing defect. So we have given that tyre for inspection.on 30.10.09 to your concern authorities We request so many times to comply as early as possible but long time i.e. 4.12.09 they given reply it is not a mfg. defect so we ask them to give us the company address because of we are unsatisfied with their decission and we are ready to sent that tyre to company with our own cost for further inspection at company`s site.but they didnt give and they demand the letter from school as request i.e. this tyre is used for school bus and please give us new tyre on merit basis. as per the demand form MRF LIMITED E, 673, II lane. Shahupuri, Kolhapur.we also send them letter as they wanted On 11.12.09.Same day they give us a letter mentioning it is not a mfg.defect again.
We are very unhappy that one fellow orrangatly give answer on phone (unknown) as you go to company and get it. They are not ready to comply or answer in good manner Mr. Bokil give some answer but Mr. Devanath Bannarji who is the engineer is not ready to talk on mobile also.
So our demand is the 1.Tyre should check by higher authorities.
2. We are unhappy for services rendered by MRF ltd.
3. Why they demand for our letter.
4. After the inspection of higher authorities the tyre should be change.
5. We have spend to much time for that who is responsible.
6. Till today tyre is with your delar
We request you to look in the matters earlist and give us justice.
Yours faithfully
B.M.Patil (9922066690)
for Sai English Medium School.([email protected])
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