Airtel
Deduction of amount

Hi sir,

This is pratap reddy.. What my problem is i recharge for internet balance with rs 250 which gives 8gb internet surfing with 3 months validity. Last week when surfing, my balance will be deducted from main balance (rs30). Then immediately i make a call to customer service and talk with employer. Then he forward my call to Divya Teja who is working as a supervisor. She told to me your access point is changed thats why your amount deducted from main account. After sometime she told that she will add rs20 to my account after one hour. But till now they can't add any amount to my accouont. Actually i don't know what is access point. After that incident I am trying to know what is access point.

The access point is automatically enabled when sim is replaced. They cannot send any message about access point when sim replaced. how can i know about that. Please take action if airtel is wrong, otherwise leave it.my mobile number:9849265999

thank you si