I had availed a postpaid facility under the 495 plan for my mobile bearing no. 9893038353.I had discontinued this facility in September on 11-09.I got this connection converted to prepaid by paying Rs.160/- .I understand that I was eligible for a refund after sixty days of receipt of the bill for the mobile in question. I tried my level best by personally visiting the Airtel Office at Yadav Colony who listened to my complaint verbally and did promise to consider the same suitably. I am at a loss to understand regarding the type of substandard service being offered by a premier company of this repute. I am a employee of Tata and atleast we do not show this type of lackadisical attitude towards customer care. Trust I would get the DD refunded positively without being told to do so time and again.
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