We are a group of 9 Airtel Mobile Users and wished to switch our Mobile Service Operator from Airtel to Vodafone because of poor network connectivity and poor customer service. On 23.05. we had sent requests to 1900 for Unique Porting Code from all the 9 mobile users. The Unique Porting Code was received after sending repeated emails and sms to Airtel on 25.0.2011 after an undue delay for a system generated response which should have been answered immediately. The expiry date for the Code generated is 06.06.2011 after which a fresh MNP would have to be applied for. Even after receiving the Code and forwarding the same to Vodafone there were unnecessary rejections made by Airtel on the baseless grounds of subsisting contractual agreements and outstanding payments. All outstanding payments were cleared immediately and there is no contract or agreement pending with Airtel. These are just various ways of harassing genuine users from availing better services which Airtel is unable to provide and is resorting to time consuming means of releasing the 9 mobile nos. from its domain. We would like to request CNBC Pehredar to please highlight this issue and help us in solving this matter with Airtel. This regular practise on the side of the current operator to delay the process further determines our resolve to switch to another operator. We see no reason as to why the Porting request cannot be accepted or else we will have to follow this matter with TRAI and Ministry of Communications. Awaiting your reply. From: Shivani Rajgarhia, 2A, Pretoria Street, Kolkata - 700071.
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