I am facing the problem regarding my current Airtel billed amount. My credit limit was Rs. 5000/-. I was on international roaming on 27th July.
I emailed [email protected] and informed the team that as per airtel policy when your credit limit exceeded why services were not stopped and informed them that I need a call from senior official. They didn't responded back. Instead of this they started calling me to pay. So I decided my services to be stopped from Airtel and getting this number changed to Vodafone or getting new number.
My Number is 9560900432.
Please find below email conversation between [email protected] and [email protected] but no response. Airtel Presence team never repond back to customers. 121 customer care respond back with scripted answers which has no sense.
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
Dear Customer,
This is to inform you that your concern listed on 14 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [email protected] with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
Aug 20 by airtelpresence
Dear Customer (gulaka),
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at [email protected] and we will be happy to be of assistance.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
Aug 29 by gulaka
I am unsatisfied with Airtel Customer Service and the mails I am discontinuing my services from Airtel and transferring this number to Vodafone. I am putting this number under transfer now.
Please find below emails I sent and received :
To: [email protected]
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc12908111608165417599|]
Team,
If I can received a message from 121 number stating that my bill has increased to 8343 then how you can say this statement " We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded."
You are giving a wrong statement to customers there is no time lag. You notified me and I have details. Please provide me a correct statement. I just need an answer why services were not disconnected when it exceeded my credit limit. As per Airtel Policy services get disconnected it happened last year on my companies other number when I was on international roaming this time why it didnt happened. I just need a correct written answer. I have all evidences regarding my previous emails when services were disconnected.
Regards,
Karan Gulati
On Mon, Aug 29 at 8:58 AM, wrote:
Dear Karan Gulati,
Ref: Email dated 29/08, expressing concern regarding International Roaming charges for your airtel mobile number 9560900432.
Thank you for your mail to airtel and the opportunity to assist you.
We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded.
This is to inform you that the calls and GPRS users, incoming and outgoing mails while on International Roaming (IR) are chargeable as per the visiting operator. GPRS charges will apply according to the visiting operator irrespective of mails sent/ received. Data usage/ GPRS while on IR is chargeable as per the visiting operator. The roaming rates may vary depending upon the operator you visit in International locations. Hence, we request you to please refer our website www.airtel.in for operator wise tariff charges.
The charges are exclusive of surcharge, currently at 15% of the total usage.
We regret to inform you that we are unable to reverse the charges towards International Roaming usage charges as the charges are valid as per the visiting operator. Hence, we request you to kindly clear the bill amount of Rs. 26381.55/- in the invoice dated 27/08 as the due date is on 14/09 to avoid late fee and enjoy uninterrupted service.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Rekha R
Customer Care
To: [email protected]
Cc:
Sent: 29/08 04:27:56 PM
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc12908111408595414189|]
Team,
As your are refering to old emails then I would like to refer to an email I
have sent to consumer compliant office with all your emails and phone
conversation. My concern has still not been addressed by your company. If you
check all my emails my company and my concern was related to why services were
not stopped when it crossed my limit that was 5000/-. And till now why response
email/call has not come from your senior official regarding the same. Within 24
hours I need an answer to my question. And I received email stating that once
bill is generated you will get call.
Regards,
Karan Gulati
On Mon, Aug 29 at 4:02 PM, wrote:
Dear Karan Gulati,
Ref: Email dated 29/08, expressing concern regarding International Roaming
charges for your airtel mobile number
Thank you for your mail to airtel and the opportunity to assist you.
We regret the inconvenience caused to you in this regard.
This is to inform you that the calls and GPRS users, incoming and outgoing
mails while on International Roaming (IR) are chargeable as per the visiting
operator. GPRS charges will apply according to the visiting operator
irrespective of mails sent/ received. Data usage/GPRS while on IR is chargeable
as per the visiting operator. The roaming rates may vary depending upon the
operator you visit in International locations. Hence, we request you to please
refer our website www.airtel.in for operator wise tariff charges.
The charges are exclusive of surcharge, currently at 15% of the total usage.
We regret to inform you that we are unable to reverse the charges towards
International Roaming usage charges as the charges are valid as per the
visiting operator. Hence, we request you to kindly clear the bill amount of Rs.
26381.55/- in the invoice dated 27/08 as the due date is on 14/09 to
avoid late fee and enjoy uninterrupted service.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Palaji Sirisha
Customer Care
Bharti airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=4D4F49B6CF31
53B9DB2765ABD7394246B9DC3C46A126B1D2345CBAC0C9CACACF365CA9D2395CBBDD375FA9&refno
=Qrc12908111408595414189
To: [email protected]
Cc:
Sent: 29/08 02:00:09 PM
Subject: RE: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
[|BAL|Qrc12808112008405404313|]
I have informed that not to clear it and I will get a call from your company
senior. I am still waiting.
0 comments