Subject: REMINDER 3: FINAL REMINDER & COMMUNICATION PROBLEMS WITH AIRTEL SERVICE AT TWO NUMBERS
Dear All,
It comes with a lot of grief as the patience I displayed, Airtel was truly unworthy of the same. I hold a number 88..226...(You can know the two numbers I complain about thru the complaint number as its unsafe to put them on a public forum) I had visted the Airtel office and met Mr Nand Kishore with all the below mentioned problems and he was supposed to revert back to me by 8th April Thats the next day with a solution. As they had not creditted back the amount I had paid in the initial (500 rs). I called three times to Mr Nanad Kishore on 8th, which you can also check in the gemntleman's call log, but neither did he honour his commitment, nor did he call back. Then Mr Saurabh Kumar, one of my aquaintance working with Airtel who had met me when I was talking to Mr Nandkishore, called me as I had called him after calling nandkishore and tried offering me a solution. He said that 200 rs will be immediately creditted and then 100 each will be creditted every month. When I asked that I want to speak to Jyoti, to whom nandkishore reports, he suggeted he will be able to give the solution. Trusting the same, he offered me to give an immediate discount for the mistake Airtel had committed in not paying me back my 500 rs., he offered 200 rs discount immediately and 100 each for 3 months which follow. Not satisfied with the solution as i did not trust AIRTEL, i agreed as he was an aquaintance. With the problem with the other number, he told me he will take around 4-5 days to revert, I agreed, and I waited. It has been 20 days and I have no response nor any communication. I paid the previous bills on both numbers, as directed, and as 88..226... was on dispute I reduced the amount which was on discount and paid, but accidentally i miscalculated and still paid more, The disputed amount was 602, and what I did not pay was 457 or so, as it was disputed. I was getting conactant calls from Airtel on the number from gurgaon and I told them thats its in dispute and I am still awaiting a response.
Yesterday I recieved my Bill intimation on my cell, which said that my bill is 544. Now when I felt it was more as the calling i did did not exceed 390, i called them up for clarification. I realise that I have recieved 135 rs as discount, which comes with the freedom 249 plan and still did not get the discount of rs 100 which was promised to me. When I asked them as why did I not get it, they say, there is still no mention of the deposit amount paid. Why? When I gave you all details and still there is no update, do i have to fight everymonth now to get my own money. When i asked him in what section was the 200 rs dicount given last time, he said that it was for custmer loyalty and to oblige me but is no where mentioned that it was for the return of the 500 rs I paid in security deposit. lodged a new complaint no 37150970 with my shazad alam. (I have a recording of the conversation, if you wish, i can send it across to you, and it is a customer call where the customer care wasted 1 hr and still no solution)
I really do not know how the organisation is run and what filthy customer cheating practices you might follow, I am tired, agonised and over with facing such trauma with Airtel. I want that my 500 rs that i paid in the initial, be refunded to me Immediately, I am not willing for a month to month adjustment.
With my another number 88..226..., I am still to get a revert, and no details have been given till now. I am not going to pay the charges for a service I have not used. The reversal of Rs 602 has still not happened, after repeated reminders, Visiting your ofiices, showrooms, wasting my precious time, wasting fuel, causing mental stress... and the list of damage is endless.
Kindly do not send me auto generated mails, I want people to write mails readin everything. There is a chain of trailing mails, and I guess there would be someone in the airtel who would care for the company, and not like to run away from responsibilities (like all I have met till now), and hence will read it all and can solve.
Rgds,
Serene Samuel
88..266...
On 4/8, Serene Samuel wrote:
> Dear Mr Mitra,
>
> I would like you to give me your contact number so that I can explain
> you the entire problem, cause your mail seems to be pure english, and
> a copy paste, but no solution.
> If you would pay heed to the entire problem, you would see that I had
> mentioned of taking "Tikona wifi connection" at my home, and then
> using the internet facilities from tikona to access net from my
> mobile, but never used the Airtel service. Reason being 1) I never
> knew the internet services are given to me, 2) I never knew what are
> the charges of the same, for which your company is at fault. It would
> be very foolish of any individual to use the telecom service provider
> for internet when a faster internet connection via wifi is available
> at home (Holmesian deduction). And if i had to ever use your service I
> would have used it from the day I got the connection active, why only
> after the instalation of Tikona wifi at my home?
> I had taken a plan which was apt for my phone, and thus was my usage.
> You can see the bill. If I had to use internet, I could have taken the
> 98 rs plan!! I was never told of the services being pre installed on
> the sim and nor of the charges of the same and hence there is no
> question of me using it. I hope you would have the time to read this
> and now understand as how it went wrong from your end.
>
> I would admire the lethargy creeping into such a mamoth telecom
> provider. My 3 reminder mail of 6th March is being replied on 8th
> march.
>
> I wonder if I would have a prompt response on that, The expereince at
> Airtel says, its going to go in the cold bin.
>
> On 4/8, [email protected] wrote:
>> Dear Mr. Samuel,
>>
>> This has reference to your concern regarding charges for Airtel Live for
>> your Airtel postpaid mobile number 88..266...
>>
>> Thank you for your email to Airtel and the opportunity to assist you.
>>
>> We regret the inconvenience in this regards. We would like to inform you
>> that we have rechecked our records and not found any charges for Airtel
>> which is mentioned in the trail mail.
>>
>> Please be assured that our billing system is foolproof and there is no
>> manual intervention. The software captures the details of the call that
>> you
>> make from and receive on your mobile and generates the invoice
>> accordingly.
>> Once the invoice is generated, we take stringent measures to ensure zero
>> defects.
>>
>> It has always been our endeavor to provide you with the best customer
>> service and we assure you of our sincere commitment to meeting all your
>> future requirements too.
>>
>> Please feel free to speak to our call centre executive on 121 regarding
>> any
>> issue/concern. You can also email us at [email protected].
>>
>> You can get in touch with the Nodal Officer with your earlier request or
>> complaint number if it's still unresolved.
>>
>> You may send an email at [email protected]. or you may call at
>> 9928034865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer
>> will
>> provide a resolution to your complaint in 10 days.
>>
>> If you do not receive a satisfactory response from Nodal officer you may
>> send an email at [email protected]. or you may call at 9928944865
>> from
>> 9:30 AM to 6:30 PM Monday to Friday.
>>
>> Warm Regards
>> Rahul Mitra
>> Appellate Office
>> Bharti Airtel Limited
>>
>> Your response will help us to enhance your experience with Airtel. Please
>> click on the link below & provide us your valuable feedback on this
>> interaction
>> Click here to provide Feedback.
>>
>> Or, if you cannot click on the above link, please copy the full URL from
>> below and paste the URL in your web browser.
>> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=61A3E5136CADEF177190FD1E68A9D23154B7D6236FADD93C5DBFC6CAC4C7C9C8&refno=604201122310
>>
>> Simplify Life with Airtel Selfcare. Just dial *121# and get instant
>> information related to your account on your Mobile Screen.
>>
>> &&&Original Message&&&-
>> From: [email protected]
>> To: [email protected]
>> Cc:
>> Sent: 06/04 12:44:42
>> Subject: REMINDER 3: Re: REMINDER 1: FINAL REMINDER & COMMUNICATION
>> PROBLEMS
>> WITH AIRTEL SERVICE AT TWO NUMBERS
>>
>> Dear Rashi,
>>
>> Too disappointed to see that yesterday I had mailed 3 reminders and to
>> the one you are responding to is the first. Not just that, The
>> response is completely englis but no action. Moreover, You have not
>> even read the complete mail, I had two issues highlighted you just
>> gave me a partial solution for one, as how to stop the airtel live,
>> but no solution as how you charged me rs 602 wrong for it, thus
>> bringing me into a mental trauma, increasing my BP, bringing me to
>> medical risk and wasting my time. You have not even replied to the
>> query on the number 88..266...
>>
>> So pathetic that you people dont even read the complete mail and thus
>> cannot bring the customer to that delight mode.
>>
>> Hope this time someone reads it and understands that the PROBLEMS ARE
>> NOT YET SOLVED, even in the stipulated time (See the trailing mails)
>> mentioned by you.
>>
>> Thanks & rgds,
>>
>> Serene Samuel
>> PS: as i have already given 3 reminders, which have been answered the
>> following day, I am changing the subject from reminder 1 to reminder
>> 3.
>>
>>
>> On 4/6, [email protected] wrote:
>>> Dear Mr. Samuel,
>>>
>>> This has reference to your feedback regarding the service provided at
>>> our
>>> Customer Care.
>>>
>>> Thank you for your email to Airtel and the feedback provided.
>>>
>>> We regret the inconvenience caused to you. We wish to assure you that we
>>> have registered your feedback and would be working to ensure that this
>>> is
>>> incorporated in our service delivery in future.
>>>
>>>
>>>
>>> The Nodal Desk has been designed to help resolve issues which have so
>>> far
>>> not been resolved to your satisfaction.
>>>
>>> We would like to thank you for taking out the time to voice your
>>> concern.
>>> At
>>> Airtel, we believe that our customer's feedback is a valuable input
>>> which
>>> helps us to improve our services and ensure that we strive towards
>>> achieving
>>> customer satisfaction.
>>>
>>> We thank you for your association with Airtel and look forward to an
>>> enduring relationship.
>>>
>>> We would also like to let you know about the option of deactivating
>>> Airtel
>>>
>>> Live service from your Airtel Mobile by following the simple steps
>>> below:
>>>
>>> " To Deactivate - type and send it to 121 (Toll free)
>>>
>>> The service will be activated/ deactivated within 4 hours of receiving
>>> your
>>> request.
>>>
>>> Further we would like to inform you that Airtel live service has been
>>> all
>>> ready deactivated on your no.
>>>
>>> We hope that this response has addressed your query suitably.
>>>
>>> Please feel free to speak to our call centre executive on 121 regarding
>>> any
>>> issue/concern. You can also email us at [email protected].
>>>
>>>
>>>
>>> You can get in touch with the Nodal Officer with your earlier request or
>>> complaint number if it's still unresolved.
>>>
>>> You may send an email at [email protected] or you may call at
>>> 91
>>>
>>> 9928034865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer
>>> will
>>> provide a resolution to your complaint in 10 days.
>>>
>>>
>>>
>>> If you do not receive a satisfactory response from Nodal officer you may
>>> send an email at [email protected] or you may call at 91
>>> 9928944865
>>>
>>> from 9:30 AM to 6:30 PM Monday to Friday.
>>>
>>> Warm Regards
>>> Rashi Devendra
>>> Appellate Office
>>> Bharti Airtel Limited
>>>
>>> Your response will help us to enhance your experience with Airtel.
>>> Please
>>> click on the link below & provide us your valuable feedback on this
>>> interaction
>>> Click here to provide Feedback.
>>>
>>> Or, if you cannot click on the above link, please copy the full URL from
>>> below and paste the URL in your web browser.
>>>
>> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=F112749DE628
>> 68AAEA137393FF
>>> 1 A 87B9EFF A 8 A 6 8 9 B A 97A818082&refno=404201119703
>>>
>>> Simplify Life with Airtel Selfcare. Just dial *121# and get instant
>>> information related to your account on your Mobile Screen.
>>>
>>> &&&Original Message&&&-
>>> From: [email protected]
>>> To: [email protected]
>>> Cc: [email protected]
>>> Sent: 04/04 12:50:35
>>> Subject: Reminder 1: FINAL REMINDER & COMMUNICATION TO DISCONTINUE
>>> "AIRTEL
>>>
>>> LIVE" ON 88... 226... & 88..266... Problems with Airtel service at these
>>> two
>>> numbers
>>>
>>> Reminder 1 as no update on the same.
>>>
>>> On 4/2, Serene Samuel wrote:
>>>> Dear all who read thru this mail,
>>>>
>>>> I hope you have enough patience to read thru a customers's complete
>>>> mail, so that you come to terms with reality, as what pathetic
>>>> customer service is offered from your organisation.
>>>>
>>>> 1) for 88... 226...:- I had already placed a dispute regarding my bill
>>>> with the complain no:36674136. Mr Rajesh the Nodal officer had told
>>>> that he would get back to me by 5th Apr by 13:55. My plan was a 199
>>>> plan but you have charged me 602 bucks for data usage, whereas I have
>>>> used my wifi connection at home. The harrasement and trauma I had been
>>>> facing since the first message arrived and your system was unable to
>>>> give the details of it, only maligns the name of Airtel. You have
>>>> duped me, I never asked for the service, but you gave it to me,
>>>> without me knowing of it or the charges of its usage. When on 9th
>>>> March, Wifi was installed at my home, I used it thru the phone, but no
>>>> internet thru you and you charged me 602, for using my wifi connection
>>>> thru my phone. Everyday you have delayed to reply my queries and a
>>>> solution, since 19th March, I had been stressed, bringing me to mental
>>>> and physical harm. I had mentioned the same time and agian, but your
>>>> organisation does not care for the same. You just want to squeeze
>>>> money out of our pockets, with no visble relation to customer service.
>>>> I am not going to pay for this data usage charges you have put on the
>>>> bill.
>>>>
>>>> 2) for 88..266...:- I had taken this number in begining of October
>>>> where I paid rs 500 as activation charges and the executive said that
>>>> after the 4th month the same will be refunded to me. I have paid
>>>> regular bills and we are in March now but still now my money has not
>>>> been returend to me. When on 31st march i called the customer care
>>>> regarding the same, they said they dont know of any 500 rs paid by me.
>>>> They asked me to give the reciept number. Am i living in a home or a
>>>> govt office that i should be keeping receipts of the payments I make.
>>>> I rushed to the executive and searched for the reciept number. It is
>>>> 95743 and when i called the customer care from there, they said that
>>>> it is not updated in our system and will be checked upon. and then my
>>>> discounts will start. This is my money, I gave it to you as a deposit,
>>>> and you committed me of giving it back to me but now you dont honour
>>>> the commitment. You say its not showing in your system. Do i have to
>>>> run around for my own money. You are not paying me any interest on the
>>>> same. Nor are you returning it the time you should have. Why are you
>>>> duping people like this? If its is a human error thats your fault, the
>>>> customer should not face a problem for it. What about the trauma and
>>>> stress he goes thru. Are you going to pay for the BP fluctuations i go
>>>> thru? I placed a complaing immediately on 31st march, 36677043 and
>>>> they promised me to revert by 5th Apr 16:53. But I expected promptness
>>>> from your and I am so disappointed by the beuracratic ways this
>>>> company is displaying. Unconsiderate of the fact that the customer
>>>> might be stressed. I want to have my entire 500 rs back immediately.
>>>>
>>>> Thank God that MNP has arrived, and people can choose to leave service
>>>> providers who dupe and who cant keep their customers at least happy,
>>>> if not delighted. I guess they taught you customer delight somewhere.
>>>> And Thank God that now internet is an active medium and such traumas
>>>> and agony you give to customers can be shown/forwarded to other
>>>> e-literate people in multifolds, so that they know which service
>>>> provider to choose.
>>>>
>>>> I will await your reply by 5th March evening latest (as promised by
>>>> you), after which I will have to take judicial action.
>>>>
>>>> Rgds,
>>>>
>>>> Serene Samuel & Jennifer Serene
>>>>
>>>> On 4/1, [email protected] wrote:
>>>>> Dear Jennifer Samuel
>>>>>
>>>>>
>>>>> Thank you for your email to airtel.
>>>>>
>>>>> We regret the inconvenience caused in this regards.
>>>>>
>>>>>
>>>>> Further we would like to inform you that airtel live service has been
>>>>> allready deactivated on your no.
>>>>>
>>>>>
>>>>> n future too, please feel free to speak to our call centre executive
>>>>> on
>>>>> 121
>>>>> regarding any query/request and on 198 for any complaint. You can also
>>>>> email
>>>>> us at [email protected].
>>>>>
>>>>> You can get in touch with the Nodal Officer with your earlier request
>>>>> or
>>>>>
>>>>> complaint number if it's still unresolved. You may send an email at
>>>>> [email protected] or you may call at 91 9928034865 from 9:30
>>>>> AM
>>>>>
>>>>> to
>>>>> 6:30 PM Monday to Friday. The Nodal officer will provide a resolution
>>>>> to
>>>>>
>>>>> your complaint in 10 days.
>>>>>
>>>>> If you do not receive a satisfactory response from Nodal officer you
>>>>> may
>>>>>
>>>>> send an email at [email protected] or you may call at 91
>>>>> 9928944865
>>>>> from 9:30 AM to 6:30 PM Monday to Friday.
>>>>>
>>>>> Assuring you the best of our services always, and looking forward to a
>>>>> long
>>>>> term association with you.
>>>>>
>>>>> Please do write in for any further assistance.
>>>>>
>>>>>
>>>>>
>>>>> Warm Regards
>>>>> Anindita Hazarika
>>>>> Nodal Office
>>>>> Bharti Airtel Limited
>>>>>
>>>>> Your response will help us to enhance your experience with Airtel.
>>>>> Please
>>>>>
>>>>> click on the link below & provide us your valuable feedback on this
>>>>> interaction
>>>>> Click here to provide Feedback.
>>>>>
>>>>> Or, if you cannot click on the above link, please copy the full URL
>>>>> from
>>>>>
>>>>> below and paste the URL in your web browser.
>>>>>
>>>
>> https://ispeed.airtel.in/iVoiceFeedback/Search/EFVi
>>
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>
>
> --
> Serene Samuel
> 088..266...
>
--
Serene Samuel
088..266...
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