Blackberry
Blackberry services

Dear Sir

Greetings

My name is Prabhjot Singh. My cell no. is 9814524145 and I am from Chandigarh - PUNJAB. I activated blackberry services (Rs.399 Plan) on my BB 9800 on July 27 at 7.30am. Till yet I am unable to have edge in capital letters means I am unable to use BB services. I called BB idea helpline (18002701234) no. of times but every time i got a diff. answer and suggestion as below:-

1. In starting calls they told me to change internal settings and pull battery and SIM card without switching off my phone. I did same at least 3-4 times.

2. As solution was not there then they told me other way that make off your network service and then pull out your battery and make network on. I did. NO solution

3. Again when i called they told me they are mailing this problem to RIM and it will be resolved ASAP. it happened 2-3 times. I waited.

4. When answer was not there they told me to call from other IDEA no. and have PIN message.

5. When i called they said this is not problem you need to approach nearest IDEA CARE center. there is problem with your SIM card.

6. Today i went there some how (as I am working with some Company). When i called they told me as you are calling from PUNJAB you need to call at 98140-98140. When i asked why did not you tell me before then they said sorry. I do not know- Was they sleeping before. They had not told me before about this. In every call I use to tell them about my city i.e. Chandigarh- PUNJAB.

7. Even then i called on 98140-98140 but there was no any response.

I request you to help me out. Otherwise I feel I would forced to change my Service provider from IDEA to any other.

I have already wasted my lot of time. Might be you do not know value of time but its there for me. Again I am typing a long mail for you.

HELP me. I do not want to leave idea family but i would be forced.

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Thanks

Regards

Prabhjot Singh Nanrey