Airtel
Planchange

I have been an airtel customer for more than 8 years, my no 9894192193. As such till last month I had no problems whatsoever. In the first week of May I noticed that I was being charged 1.50 for sms and my calls were being charged by per second pulse. But where as all these years my calls were being charged per minute and the sms cost was 50p.

Then I happened to call the customer care and lodged the complaint and they asked 48 hrs to resolve the issue, which never happened then I called uo 198 again and when confronted them with the complaint no they had raised I got no proper reply from them and the worst thing what happened was that the 198 services were blocked, then I tried calling from two other numbers and also sent mail to customer care, there was no proper response to the mail and further more the 198 services were blocked for the other two numbers also, (9789178960, 9994321234). Then i approached the local airtel office and they gave me two numbers and asked me to call those numbers (9952434865, 99406448650

Initially when I called them they again lodged an complaint and told it will be resolved but at the end those were merely false promises, it was simply waste of time and money for me to call, then each person whom I spoke to gave different answers

FIRST THEY TOLD THAT I HAD RECHARGED FOR 53 OR 57rs AND THAT IS WHY THE PLAN GOT CHANGED. ACTUALLY I NEVER HAD MADE A RECHARGE FOR THE AMOUNT THEY TOLD, LATER WHEN I CALLED THEM AGAIN AND GAVE THE DETAILS OF THE RECHARGES I HAD DONE IN THE PAST, YOU PEOPLE DID AN U TURN AND TOLD AIRTEL IT SELF HAD RECHARGED AS AN COMPLIMENTARY GIFT

THEN I TOLD THAT I DON’T NEED ANY OF THOSE AND TO TRANSFER ME TO MY ORIGINAL BASE PLAN, THEY TOLD THEY WILL REVERT BACK BUT IT NEVER HAPPENED.., WITH NO OTHER GO I HAD TO CALL SINCE YOU PEOPLE WERE NOT READY TO PROVIDE THE SOLUTION

THEN WHEN I ASKED TO GIVE AN COMMITMENT AS TO WHEN THIS WILL BE RESOLVED THE RUDE ANSWER I GOT FROM THE REPRESENTATIVE IS IF YOU WANT YOU PORT OUT .

THEN ONE PERSON TOLD IT WLL BE REVERTED BACK TO THE ORIGINAL BASE PLAN AND ASKED ME TO SEND AS SMS TO 121 WITH A FORMAT, TO WHICH I SENT BUT STILL MY SMS COST WAS 1.50P, THEN WHEN I AGAIN KEPT CALLING UP THEY KEPT ASKING ME TO SEND MAIL, GIVE 24HRS, 48HRS TIME, THEY WILL REVERT BACK, BUT AT THE END OF THE DAY I ONLY ENDED UP WASTING MY MONEY CALLING BUT NO SOLUTION,

THEN ONE DAY A REPRESENTAIVE TOLD ME THAT PLAN IS NO LONGER AVAILABLE, SO WHEN I ASKED HIM HOW CAN A BASE PLAN WHICH I WAS USING FOR MORE THAN 6 YRS CHANGE SUDDENLY, THEN ANOTHER PERSON TOLD ME TO GET BENEFITS I HAVE TO COMPULSORILY OPT FOR AN BOOSTER PACK,

THEN AGAIN THEY TOLD ME I AM IN THE SAME PLAN WHICH I WAS EARLIER BUT THE ONLY THING IS THE THE SMS TARRIF HAS BEEN RAISED.

YOU PEOPLE GIVE ALL THE CONFLICTING REPORTS

FIRST YOU TELL THAT PLAN IS NO LONGER AVAILABLE

SECOND YO TELL YOU ARE IN THE SAME PLAN BUT ONLY SMS TARRIF IS CAHNGED

ONE PERSON ASKS ME TO PORT OUT

ONE PERSON TELLS I HAVE MADE A RECHARGE SO THE PLAN HAS BEEN CHANGED

ONE PERSON TELLS SINCE I WAS USING A BOOSTER PACK THE BASE TARRIF HAS CHANGED

THEN WHEN I ASKED FOR THE CONFIRMATION MAIL FROM YOU PEOPLE ALONG WITH THE COMPLAINT NOS AND THE RESOLUTION PROVIDED INSTEAD OF GIVING THE RELAVENT INFORMATION YOU PEOPLE GIVE UNWANTED REPLY WHICH IS OF NO USE ASKING FOR 2 DAYS TIME, 24 HRS etc.

THE MAILS SENT BY YOU PEOPLE HAVE CONTRADICTING ANSWERS., .

SEE ALL I ASKED WAS FOR WAS AS TO WHY MY BASE PLAN WAS CHANGED AND YOU PEOPLE HAVE PUSHED ME TO THE WALL AND CAUSED A LOT OF FRUSTRATION. ALL I HAVE LEARNT FROM YOU IS THAT AS CUSTOMERS WE ARE FORCED TO ACCEPT WHAT YOU TELL AND THAT IS IT.. YOU GIVE A BASE PLAN WHICH IS FOR LIFE TIME AND HOW CAN YOU CHANGE IT SUDDENLY, THEN WHY IS THAT YOU PEOPLE GIVE FALSE STATEMENTS THAT THE BASE PLAN WILL BE APPLICABLE FOR LIFE TIME.

EVEN WHEN I TOLD YOU PEOPLE FRANKLY THAT I NEED A WRITTEN CONFIRMATION FOR THE RESOLUTIONS OF THE COMPLAINTS SO AS TO APPROACH THE TRAI TRIBUNAL AND CUSTOMER GRIEVENCE AUTHORITIES, STILL YOU HAVE NOT GIVEN..

LOOK I HAVE LOST A LOT OF MY PERCIOUS TIME BY CALLING YOU WHEN AND ALL YOU ASKED ME TO, SPENT MORE THAN 500RS CALLING YOU, BUT AT THE END OF THE DAY STILL THERE IS NO PROPER RESPONSE FROM YOU PEOPLE AND ITS JUST WASTE OF TIME AND MONEY FOR ME. YOU PEOPLE HAVE MADE A FOOL OUT OF ME..