Hi,
This is Joy Chakraborty, an Airtel customer for last 5 years in Pune.
Recently I had subscribed to Airtel's 3G service on my new Samsung Galaxy S2 and this mail is to be vent out my frustration on this so called service which I could not enjoy till date.
It has been more than 7 days that I had taken this service and to my utter disappointment and frustration I have not received the 3G speeds and service on my cell for not more than 1 day and even that was not continuous and seamless. All the time on my cell I am just getting the Edge GPRS service with its slow speeds.
A customer who pays for 3G to leverage the benefits of his phone, is rendered so helpless by the lack of service and he still has to pay for the 3G rates at the lower usage limits. WHY is my question, please answer.
Now, please hear the insult to injury here, I have been constantly calling the call center's through 12134 and raising my query, every time I call them the only help they do is to say, " Sir we understand your problem, we have raised your complaint and our backend team will get back to you in 48 hours", It has now been more than 5 days that I am waiting to hear from them and till now NO CALL. WHY is my question!
This is the situation of your 3G service and customer care. If possible please help me even if you do not help me, please do not make false promises to your other customer, I understand that customer are certainly at the lowest level in the value chain of Airtel organisation and my case is certainly making it more and more evident.
I apologise if anything written above is inappropriate, it is just a customer anger on the lack of service it is promised and it pays too, but has not idea why he doesn't get it.
Best Regards,
Joy Chakraborty
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