On 26th of November I got a massage from Vodafone Company the title of the message was “ MONEYBACK” & the content of the message was “ Sirf Aaapke liye. 5 minutes FREE on 56789. Dial NOW. Offer 30th Nov tak. Dial Karein aur muft sangeet aur manoranjan ka luft uthayein.
I Dialed that no. but no response from that side, the duration of the call was 50 seconds.
After that call my 6 Rs. was Deducted from my account. After that I had a talk with their Customer Care Executive he said that Sir you definitely get your money back after 24 hrs.
But I didn’t received, than I called back to customer care executive he said wait for 72 hrs. but no response received, I called them again then that guy his name is “Sudheer Sharma” he gave me the Complain No. 783536172. after that conversation I got a message that “ We shall respond to your query by Wednesday 05-dec-07, 06:00 pm”
But I didn’t received any thing at night I called up again then that guy said we should respond till 12:00 clock at midnight and I am still waiting for my money,
6 Rs. is not a big amount but the thing is that it was a commitment from their side & this shows how irresponsible they are against their customers.
Hoping for the Best
Hemant Mishra
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