Dear Sir,
This is with regards to my Vodafone number - 9769322676. In my current bill I have Three Discrepancies with regards to the charges levied on me:
1. I had called up the Vodafone customer care to activate Vodafone Live zero rental plan but the executive sent me a message on my phone and asked me to forward it to 111. I reconfirmed with him twice that this is the zero rental plan and he assured me as well that it is a Zero Rental Vodafone Live plan. But I have been charged Rs. 49/- as Vodafone Live charges wherein I have not asked for that service. He also told me that I will be charged 10p/10kb under this zero rental plan and I agreed for the same. I relied on the executive for the activation of the zero rental plan but I have been charged unnecessarily. I requested a reversal pf the charges as I had opted for the Zero Rental Plan and not the Rs. 49/- rental. As I was unaware of the sms codes for the various rental plans for Vodafone live. If the executive had sent me a SMS to activate 49 rental plan instead of Zero rental then it is not my mistake. Why do i bear for it? I also informed them that they can verify the recorded call for the confirmation of the activation of Zero rental plan from my side.
2. I have been charged Rs. 100/- for Game-I games download which I haven't downloaded at all on my phone as I use a Nokia Asha which does not have android nor is it game compatible. So downloading of any game is not possible. Nor do I have a kid who would have done it by mistake or unknowingly. I requested a reversal for these charges as well as I haven't downloaded any games. They also ain't providing me with the names of the games that I have downloaded. If I would have downloaded then I wouldn't have asked for the reversal.
3. Also I have been charged Rs. 6/- for the sms sent to the special no - 55435; which I haven't sent at all and also I do not know what that sms is sent. These charges I am ready to ignore.
There was also some mistake with regards to the sms and the sms pack for which I have registered. I was charged extra even after subscribing to the sms pack but that has been resolved and I have been assured that the charged will be reversed in the next month's bill.
If I had used the services I had paid the respective charges earlier and you can verify from my entire billing history. I am not going to make the payment for the Vodafone Live for the last month and the current month as well and also the downloading charges that have been charged to me because I have not opted or utilized those services.
I did mail thrice still they are not ready to reverse the charges and still saying it that they are accurate which is not a fact.
What can be done to reverse the charges?
Aniruddha Kushe
9769322676
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