Hi guys,
Be happy that Airtel is going to close all their shops soon... by their service.
A person from Airtel came to my office at the end of March for address verification and he gave a call from my office. I informed him that this entire month (March), I would be in night shifts, so u can come at any time in April for that purpose. I was roaming in Tamilnadu from 01/04/07 to 06/04/07. But my number has been disconnected from 02/04/07 to 09/04/07 stating the reason that “Address verification was not completed”. I was unable to receive or make calls during this period). I registered a complaint from Tamilnadu to the customer care on 02/04/07. To resolve this complaint I had to struggle a lot even after coming to Bangalore.
After that my mobile services has been again disconnected on 24/04/07 stating the same reason that “Address verification was not completed”. The funniest part here is that I had received my current month’s bill to the billing address that is not verified and I had even paid that on 24/04/07. I contacted Mr. Pradeep from Customer care around 9PM on 24/04/07. He informed me that my services would be activated within 4 (four) hrs. He also fixed an appointment with me for address verification on 27/04/07 at 10 AM. As the problem continued I again contacted Priya from Customer care at 11:45 AM on 25/04/07. She also sang the same song that “Ur services would be activated within 15 minutes”. At that time I was wondering about their commitment. But they have proved that they would never follow ur words. Again I contacted Mr. Abdul from Customer care around 8 PM on 25/04/07 and he put me on hold for nearly 20 mins to re-connect to Manager. But that call was disconnected from their side.
Finally I came to conclusion that it is purely waste to speak by phone and I decided to meet the Manager, Customer relations at Bannerghatta Road, Bangalore. When I was entering I was given a token number 365. I was waiting for my turn. But my bad luck continues there also. The counter number was also bypassing from 358 to 369. When I enquired about this, he was responding that ur are not available while calling.
Finally I met Mr. Rinesh, Manager. He was listening to my complaints and informed that “ur service would be re-activated within 30 minutes”. As the problem was not resolved, I met him after 1 hour. He was casually telling that ur account has been deleted completely and it would be re-activated within a day. The worst part is that he asked me to adjust with the problem. Till now my service has not been restarted.
#2) I activated Hello tunes on 27/03/07. Within a month I had made 3 complaints for disruption of this service.
There was 0% commitment in their service from Manager to Executive and there was no mistake from my side at any instance. Im having all the necessary documents with me. If I did not get apology letter or compensation or refund from you, there is no other way instead of going to the Consumer Court.
If they are continuing with this type of service, very soon they will see ur end.
0 comments