Hi :
My name is Vinod kmar and i am a very old coustomer of Airtel, might be from the past 9 years.
I am using Airtel service from so many year in one or the other way like..prepaid, postpaid (corporate connection), broad connection.
Presently i am having one postpaid and prepaid mobile connection with one INTERNET USB with connection.
Before i start up with my query i would like to tell you that i was completely suprised with the service of Airtel and its officers given to the customer which has changed my 9yrs of thinking completely.
My query: I had brought an Airtel USB internet connection (# 9901861241) on my brothers name . so i used the net connection for some time thought of to take airtel broadband connection instead of usb so opted of disconnection. As i have raised the request somewere 5 months back. Even after that i started getting bill for 2-3 months laster i paid the bills and registered one more complaint for disconnection and then bill had stopped comming and the customer care service office confirmed the disconnection. But to my surprise i got a mail last week to make a payment of 3280INR else legal action will be taken.
So with refernece the mail i spoke to the office (Ms Reni -9980611514) whose number was available in the mail and given her all the communication i had with customer care including the service request no's i had at that time. so intead of invetigating the matter she insisted to pay the amount or if required take legal action from your side as well.
I would like to ask is this the way a customer is handled.
Now if this is not cleared i am planning to disconnet my postpaid #9880671854 and all other prepaid connection i have with my family.
my communnication with aitel:
Tue, Jan 4 at 4:02 PM
subjectAcknowledgement Mail.
hide details Jan 4
Dear Customer,
Thank you for writing to us.
Your reference no is 401201122905 .
Please quote this no. for future reference. We shall revert to you within 24 hours.
Warm Regards
Airtel Customer Service
&&--
Tue, Jan 4 at 6:23 PM
subjectRe: REQUEST FOR DISCONNECTION AT THE EARLIEST [|BAL|9901861241|401201122905|]
hide details Jan 4
Dear Customer,
Ref: Email Dated -04/01 expressing concern regarding receipt of bill after cancellation of your airtel Data card number 9901861241.
Thank you for your email to airtel and the opportunity to assist you.
Your concern has been registered. The Service request numbers are 35170163 and 35173552. We will revert to you on or before 04/01 and 14/01 respectively.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Hari Haran
Customer Care
Bharti Airtel Limited
&&-
[email protected]
dateTue, Jan 4 at 3:51 PM
subjectRequest for disconnection at the earliest
mailed-bygmail.com
hide details Jan 4
Hi :
with refrence to the below said details.
Airtel Number: 9901861241
Account Number: 1019826987
I have raised a request for the disconnection of the no in the month of Oct but its still working and the bill is getting generated everymonth. inspite of me assuming it to be
disconnected and not using since i requested it for disconnection.
I have called customer care for the same purpose but the response was not satisfactory.
As i have again been to the Airtel service center today but he has generated a new request no : 35170163.
But i was waiting for the mail confirmation since oct for the cancellation and dint get the same, so the process from Airtel side and bill has been generated for nov and dec month.
so please let me know at the earliest.
Hope i get a satisfactory response this time.
Thanks & Regards,
Vinod Kumar.
Anticipating a satisfactory response from the company.
Best Regards,
Vinod
91 9880671854
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