I have been using Airtel connection for the last 7-8 years. I changed my connection from Corporate to Individual status. I was told at the time of switching that I will get 6 months free GPRS pack starting from May this year, when I changed the status of my connection.
I got 1 month free GPRS when the amount was not billed to my no.
After that for the last 3 months I have been getting the amount billed to me. I complain every time and Airtel waive off the amount.
This time, they are not doing that. They say that we were waiving off the GPRS charges as Good will gesture and that you have to pay the amount this time. I have called their complaint helpline no. 7-8 times. First I was told that your complaint has been registered and you will get a rely with in 2 days. I got no reply. In my fifth complaint, I was told that you will have to pay the charges coz your free pack has expired. When I told them that it was them you said that I will get free pack, they say it was a mistake and they can not do anything about it and I will have to pay. then they gave me the No. of the Nodal officer. I called the Nodal office 5 times. Every time I am being told that I will get a call with in 2 days and I get no call.
I called 198 last evening and the executive who answered told me that the charges will be waived off. This morning when I called to know my exact due balance, I was told that only Rs. 500 have been reversed and that I will have to pay the balance Rs. 1250.
The way the executives were talking was very unprofessional and very impolite.
I again called the Nodal office and was told that I will get a call immediately. But it has been 5 hours and I have got no call.
I am thinking of filing a legal complaint against mental torture harassment.
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