Hi,
This is RaghuRam from Chennai. I got Airtel CUG postpaid connection from Airtel on 7th june, as per connection rules I gave my temporary address in Chennai, proofs were submitted to my dealer. I am very much regretted about the officials who come for address verification. I have clearly mentioned that I ll not be available on week days and I have asked my dealer to inform that the verification can be conducted on weekends or during evening on week days.
On first verification on a Saturday a guy called and asked about the details and said that he ll be coming in half an hour, I even said if he couldn’t find the home ill come and bring him here. I waited till evening he did nt come and I got the information that the verification status was negative saying that the house was closed.
I have asked for re-verification and the other guy without even informing that he ll be coming came on a Friday afternoon and got the sign from my neighbor and informed me that he got sign from my neighbor. But from 26th june my outgoing has been cancelled and from 29th june my connection has been temporarily barred saying that my reverification has been in negative as the house was closed and the customer’s phone was switched off.
On enquiring about this to the guy who called on the reverification day is not responding correctly and he says that he did his part correctly and I have to ask other details to customer care ly..
As I ve changed from other network thinking Airtel will be good in customer relations but due to these incidents I am very regretted and I am unable to contact
any one as the connection is barred. Please respond to this as soon as possible. I have mentioned the phone no of the guy who contacted me and my contact no and the no which is barred..
I am expecting immediate response as I my no is out of connection for a week.
Number Which Connection Is Barred : 9500060221
Number of the guy who came for verification :9840960022
My contact no which I expect a response immediately : 9159722704
Thanks,
Raghu
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