Hi,
I have been using Airtel postpaid number since few years. I have taken a number in my name to be used by my son. He had to travel to US in March so I had put his number in Safe Custody with Airtel dated: 16th March. The Safe Custody Period was 90 days. I had cleared the unbilled amount then and there only that was Rs. 641 which meant that all dues were cleared.
Till date (31st July), my son is in US only and I have been receiving the bills every month. He has not used that number since then. But on 12th April I received a bill of Rs. 19, 816 whcih stated that the calls were made from that number on 25th March (then the number was in Safe Custody with Airtel-Ref. No.: 211032284)
I immediately logged a complaint against that bill and got another ref. number that they would resolve it ASAP. Ref. No.: 899455617.
After one month, I again received another bill with a huge amount and since then I have been just logging complaints about it but nothing is happening.
Note: 1. The connection credit limit was only Rs. 3100 but the bill exceeded Rs. 19000.
2. The number was put in Safe Custody with Airtel for 90 days and during that period, the number was misused.
3. Today I have received a letter stating that Airtel has been calling me again and again and if i dont pay the whole amount till date then Airtel would take a legal action against me.
4. The unbilled amount mentioned above of Rs. 641 was charged twice as they misused my card through which the payment was done by swiping it twice and without my lknowledge.
Kindly look into this matter ASAP. Its a humble Request.
Regards,
M.K. Razdan
9871660710
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