I am a customer of Vodafone since last three years. Yesterday (23/08/09) evening at around 5pm to 6pm I received a call from Vodafone, offering hello Tune / caller tune. During that call I heard the offer and after a while I disconnected the call without pressing any key for acceptance of those offers. But within an hour I found that caller tune has been activated in my mobile and Rs. 45 has been deducted from my balance.
Immediately after that I called to Vodafone customer care. A lady received the call (I can’t remember her name right now). On hearing my problem she forced me to accept that I made a mistake during that promotional call and by mistake I might have accepted that offer, which was totally wrong. Instead of listening to my problem, she insisted to force me to accept the incident as my own mistake. But as a responsible person and a long time user of mobile phone, I know how to use it. I know which button I may have to press for accepting something and which button to not accepting that. After a long argument I asked her to forward the call to some of her seniors. She forwarded the call to Mr. Soumya Mitra.
Conversation with him was a terrible experience for me. Seating on such responsible post he don’t at all the value of that. Instead of giving or suggesting any help or solution to me, he just started joking with my elder brother. This type of silly response is not at all expected from a service provider like Vodafone.
Now I want refund of money (i.e. Rs. 45) deducted from my account for caller tune and also want to discontinue with the service of caller tune.
This is very unfortunate and disappointing for any customer to receive such type offers forcefully and after that having a poor experience of customer support.
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