I have been using Vodafone Corporate Post Paid number in Delhi/NCR. There is a freaky service offered by Vodafone once you
activtae GPRS on any of the smartphone they activate the Vodafone LIVE service by default!!!
Which is a useless service to provide senseless information on screen (i.e stupid quizes, promotional offers etc ettc), without the
consent of the customer. One click on any of such on screen SMS & customer SHELL out 3 rupees!! This application is full of
bugs, on many phones it does not leave any option except to click on SMS without your choice & loosa 3 rupees.
Upon contacting customer care they say, this service is activated by me not from system. They don't have any details when such
service was satrted on my number. But at the same time they have details when did i de activated this service!!! STRANGE!!!
On email they bluntly reply by copy pasting the same reply over & over, without reading what I mentioned in email.
Escalated to Nodel offer, NO RESPONSE.
Escalated to Appelette authoirty, NO REPONSE.
Yesterday I had sent 11th reminder to Appelette authority, so far there is no response!!!
This is not the matter of 30rupees, which Vodafobne forced me to SHELL OUT, while playing their CHEAP TRICKS!!! Their
customer care is pathetic & lack common sense... they dont know when the service was activated by me, but are well aware
when it was deactivated... OR THEY DONT WANT TO DISCLOSE...
Above all they had not shared any complaint number so far... Can anyone tell me how to approach TRAI/DOT to persue it
further, because now its not about 30Rs, I just want to teach them a LESSON... Not to play with the sentiments of customer &
no to waste their time & money... just to cover up their incapabilities...
A Harrased Customer!!!
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