Sir,
I had purchased a Sony-Ericsson T700i on 25/02 from 'PARAGON Dept. Stores, Naupada, Gokhale Rd., Thane (w).
Bill no.:BC0041904
Price: Rs.11350/-
IMEI no. of the phone: 357746023996462
After 8-10 days i realised that its BLUETOOTH wasnt working. It was a manufacturing defect and i came to know about it only when i used the application. I visited the sony-ericsson service station in Thane on 14/03. They asked me to deposit the phone and told me that they would call me later when it was fixed.
SERVICE CENTRE DETAILS:
CCOM SERVICES,
F11, 1st Floor ETERNITY MALL,
THANE (W)- 400602
Ph: 02240242604
I asked for a replacement and he replied that they would have given one only if i had came on the very next day of purchase. I argued as i had discovered the problem only after 8-10 days, till then i had not used the BLUETOOTH application. They called me after some days and told me that the cell needs to be sent to the head office in Mumbai. After that they did not bother to call. When i used to call them up all they used to say was "phone is with the head office".
I waited for almost 2 months and I finally got the delivery of the same piece on 12/05. Chip inside it had been replaced and the new IMEI no was: 357746020184294.
When i asked the reason for the problem he said it was because of "VIRUSES" although it was a manufacturing defect and i did not get a replacement.
After a month i discovered a new problem. Its LOUDSPEAKER used to give 'CRACKING' sound. I again reported it to the same service centre. They updated the software and gave it back to me after a day. I discovered that the problem was still there and again went to the service station and
I deposited the phone again on 30/06. When asked about the problem he answered "VIRUSES". It was again sent to the head office in Mumbai and i got the phone back after a month on 27/07. Its chip was again replaced and the new IMEI no was: 357746024226224. When i took the delivery i experienced that there was some problem with my keypad. I asked him about it, and he replied that keypad was replaced and because it was new it was hard to push and i would turn normal after some use.
After a month or so i discovered yet another problem. The phone used to format on its own, flushing out all the contacts & messages. The problem was not so severe and so i did not report it to the service station. on 10/10 I found that the phone kept on restarting on its own at short intervals of time. I reported it to the same service centre and i deposited the phone and i also asked to fix the keypad. On the very next day i got the delivery of the phone. They had updated the software and had 'not' fixed the keypad. Reason for not fixing: It does not come under warranty!
On 17/10 i discovered yet another new problem. Now the cell starts but its always in the search mode and is unable to detect the network. The problem still persists and i am fed up the service station. This is enough so I am writing this to you.
Apart from this the person at the service station is 'arrogant' and 'ill mannered'. When i asked him to give all the details of job done on phone in writing to approach the CONSUMER COURT, he refused to give me any details. I wonder how would viruses damage hardware!
Phone is still under warranty. Not only they have messed with keypad but also scratched my phone during dissecting it. It has been a horrible experience as i havent used the phone for even 3 months after purchase.
Please look into the matter at the earliest and do the needful.
I wish to get back my money i spent on the phone, if not money I wish the piece to be replaced at the earliest.
The warranty is valid only till 24/02. If needed i can send you job sheets (2) of work done on my phone and the phone bill.
MY CONTACT DETAILS:
Name: SIDDHESH SHELAR
Address: A/1 Ganesh Bhavan, Noori Baba Rd., Nr. Makhmali Talao, Thane (W)
Pincode: 400601
Email ID: [email protected]
Ph: 09773558755
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