Dear Sir/Madam,
This is S.Nithya, from Annanagar (w) chennai-40. Unfortunately iam ur customer and i want to get releaved from being ur customer. My landline no : 044-42611043 and i have also taken the broadband connection, currently iam in 599 plan.
Date on which i received the connection 10/7.
Reason for which i want to get terminated both landline cum broadband connection is due to dissatisfaction.
Problems which i faced:
1. The landlline instrument which i received was a fault instrument.
2. From the day one, from my first out going call the problem in the telephone line was been found (during the call time a disturbance, trouble in phone was found).
3. Regarding that i made a complaint to customer care, the attended but again problem was not rectified, because problem arises only when make calls or attend calls.
4. Again i made a complaint, they replaced the old model, old instrument. here iam dissatisfied. the service attender told that he will replace the new instrument as i requested for it.
5. They asked me to wait for some days to replace instrument. Later the instrument was not replaced. Now this instrument also has the same problem, during out going and incomming calls we find distrubance in line. For that again i made a complaint to replace a new perfect instrument else asked to terminate the connection.
6. From the retention department they told that they will provide a new connection and asked me to continue in the 499 plan and for which i agreed. but as they said they did not replace the phone instrument. So due to dissatisfaction again i filed a complaint to terminate the connection.
Please refer my database as how many complaints i have filed and check whether those complaints were checked and rectified.
Please Sir/Madam - understand my situation. For a new connection is this my fate to accept an old serviced instrument which again has the same fault in the line. Really iam fedup with your service. So i request you to terminate as soon as possible and relieve me from this tension so that i will switchover to other telecom and get connected with it, to have a peaceful service and continue my work.
Here after i d'nt wish to be with Bharti Airtel Telecom Limited.
Thank you...
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