Dear Sir/Madam,
I am Ashutosh Agrawal using IDEA PREPAID no 9553936330 (Hyderabad, AP) for the last 1 yr. I am requesting for MNP (Mobile No. Portabilty) to Airtel. I have applied for Mobile number portability twice. But both time it got rejected due to absurd reasons. First time, I got a message from 1901 that: "Request rejected by donor due to porting code does not match the donor allocated porting code for this number."
Actually in my case there is no mistake from my side, i have given same unique porting code i recieved from 1901.
I apllied again and the second time I got a message from 1901 that: “Request Rejected by Donor due to: There are subsisting contractual obligations from the subscriber Agreement and the request for transfer is rejected. Actually in my case there is no contractual obligation with IDEA because I am having a normal prepaid connection.
They are simply delaying my complaint. Actually MNP is a customer right but here IDEA is denying that right for me.
I contacted my idea customer care about this issue no one is responding. Please help me or
I am planning to file a complaint in consumer court and Trai for compensation.
Ashutosh Agrawal
9553936330
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