» Telecommunications » Review / complaint: Idea - Idea consider customer as timepass | News #299098

Idea consider customer as timepass

IDEA, consider customer service as timess pass, dear all please go through the complete complaint so that you can understand how idea is bad on customer service

complaint details

I have taken netter on 7th april, i have taken the 399 plan for activation, where the 1 gb is free with the plan, and 1 gb free for first 3 billing cycle . (you can find the same plan in any idea shop or idea website)

my billing cycle is from 9th of every month


1st month from 7 th april to 9th april went ok

in the next month

i have used 2.3 gb -

now from above 1 gb should be free as it is free as per plan

and another 1 gb free as (first three billing cycle)

but idea charged me for 2.3 GB completely


complaint followup

now you will enjot this as how i got treated by idea

i went to idea shop, that manager got convinced and raised a request on my behalf

the above request got rejected by idea saying format not matching? wow idea shop manager do not know the format of idea!!!

then i raised the request with call centre on 13th may

call centre executive said it will get solved on 19th morning

then there were only promices for

19th eve

20th morning

20th eve

21st morning

21st eve

22nd morning

22nd eve


call centre exe kept promosing for dates and times and issue is still unsolved,

they have categorised my request under the head " time pass " in their system


1. how can idea have a customer request type = time pass

there is lot to write about the whole issue, but stopping just because complaint should be short and easy to undertand


net setter no - 8975758850

Company: Idea

Country: India   State: Maharashtra   City: Pune

Category: Telecommunications


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