Copy of Complaint send to Idea Care
From: Pawan Gupta
Subject: complaint agains invoice no : 0033162780
To: "idea care"
Date: Tuesday, 1 March, 10:52 PM
sir
in the above invoice for the period 15 jan to 14 feb when i see the itemzied detail (outgoing local calls-cellular) for cellular no 9540028394 isee the following at s.no 51 & 52 as given below :
&&&&&&&&&&&&&&&&&&&&&&&&&&--
S.No. Date Time Number Dialled Duration Pulse Call Charges
&&&&&&&&&&&&&&&&&&&&&&&&&&--
51 14 feb 16.45.22 055181 35.40 36 251.64
52 14 feb 16.45.50 055181 35.12 36 251.64
1* when i dial 055181 i hear the voice please check the no. u dial, invalid number
2* Time between the both calls is only 28 seconds then how it is possiple that duration of Ist call is 35 minutes and 40 seconds.
if both the above are false then why should i pay these charges, kindly check the matter as early as possible and the amount be adjust in next bill.
for your information i also enclosed the bill copy (password mcdp4968) which i received on my mail because your executives Mr. sahdev, rahul, anmol, laxman again rahul and again rahul told me that the detail which I told them is not shown in their bill copy on their computer when i call on
12345 on dated 01.03.2011 between 9.30pm to 10.15pm from my cell no 9911447274 and by Mr Rajiv on toll free no 198 at app 10.10pm on the same date.
kindly see the matter and informed me as early as possible on my cell no 9911447274
thanks
Pawan Gupta
9911447274
21/33, shakti nagar, iind floor, delhi-110007
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