Here is the indication of the horrible customer by Idea cellular.
I received a call from idea in the last week of January where the caller asked me for the name and address. She did not confirm the purpose of the call or even say which address needs to be confirmed (permanent or correspondence). The next thing I know is when I tried to call from that no after 3 to 4 days I got an error message stating “this is not a valid no”
Here is how well the IDEA guys are equipped to handle your calls in case you need to call them:
1>Not even a single time has any representative been able to answer the call in English in spite of chosing the language option for English.
2>I spoke to a Rupesh Haida who promised a call back and never bothered to arrange for one. Rupesh also gave me the address for Idea store without mentioning that the stores are not open on Sundays.
3> I was been promised a call back by Rahul Sharma and never got one. I spoke to him again after a week and was promised a call back and did not get one. Rahul also admitted that he had not followed up on the previous promise of a call back.
4> A no of people have hung up on me. Two names that I could capture were Reena (supervisor) and Tabrez.
5> It’s been five days of constantly following up and writing to IDEA customer care and they have not even acknowledged my complaint.
MY ONLY HOPE IS THAT IDEA CELLULAR STARTS SPENDING SOME MONEY ON IMPROVING THE QUALITY OF CUSTOMER SERVICE RATHER THAN SPENDING IT ALL ON LOUSY ADVERTISEMENT.
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