Idea Cellular
Services

Dear Sir,

I am Ashish Dua, an Idea customer from Chandigarh using mobile number 9592009190 for last 1.5 years or so.

At the outset, Let me congratulate you on the growth path of Idea Cellular.

After being repeatedly disappointed at the response level of ur Punjab Circle, i am forced to write to you for settlement of my greiviances.

Let me give a brief introduction of background of problem I am facing-

Since I have started this Idea number, I am continously facing this problem of signal at my home, no 3G services in Punjab, unresponsive toll free and showroom staff.

Now since, I was not satisfied with your services, I had also requested for mobile number portabilty which has been rejected by your company twice. Its been 6 months back.

I again kept sticking with Idea with an assurance that signal strength shall be improved and 3G services shall be activated by March. Still that has not been looked upon.

Apart from this, I had visited Idea Sec-35, chandigarh showroom (Below Regional Office Idea) on 19th July where gentleman on counter no. 1 attended to me wherein I had requested that since I was travelling to Nepal, i wanted International roaming to be activated. Apart from this, i also requested him for activation of call conferencing and missed call alerts, he took my id and address proof and it has not been activated till date even now, when I have come back from nepal. Since i keep travelling internationally, I requested Idea helpline no. today for activation of roaming since I have already submitted docs and they keep on insisting that I again need to visit Idea Showroom again and record shows that they have not received any request till date. Because of heavy schedule, I cant afford to keep visiting Idea Showroom and additionally, they are least responsive. it is creating lot of harassment as i am suffering huge business losses because of same.

Its a humble request to you sir that since I am again travelling from tomorrow early morning out of country, please help me in following-

1. Activation of International Roaming

2. Call conferencing

3. Missed Call Alerts

4. 3 G services activation

5. Signal problem

6. Consideration of Punjab circle as equivalent to all other circles (as we are not getting the facility of paying bills across india and also no 3G services)

Hope you shall take my concern into consideration and some action shall be taken at the earliest.

Thanks & Regards,

Ashish Dua

9592009190

977-9813737697 (no. working till 28th Aug as my own number is not working)