IDEA was once a good service provider I am using my personal no since last 10 years when it was called AT&T, now the service has degraded.
No intamation on why the service is discontinued no proper customer service, no proper Idea Outlet
> Dear Mr. Tandel,
>
> Thank you for contacting Idea Cellular Customer Service.
>
> We regret the delay in reply.
>
> Further to your below amil, we wish to inform you that document
> verification process has been complete successfully and outgoing service
> for the mentioned mobile number has been restored with effect from 30th
> September.
>
> We greatly value your patronage and look forward to an opportunity to
> delight you.
> Thanks & Regards,
> Avadhut Datar
> Customer Service Team
> IDEA Cellular Limited- Maharashtra & Goa Circle
> Visit us at:
> www.ideacellular.com
> Or Call us on 12345 from your IDEA number for any query or request.
>
> A Song For Everyone! Now choose your favourite DIALER TONE through the
> web. Just click on
> www.ideadialertones.com
>
> "Idea offers Customer Care on your mobile phone screen within seconds, get
> complete information on Billed &Unbilled amount, Bill plans details and
> many more on your mobile screen. Just dial *147# (Toll Free)".
>
> Disclaimer
> All the tariff plans/services are subject to regulatory body approval.
> Company reserves the rights to modify/change/discontinue services/plans
> based on guidelines received from time to time.
>
>
>
> Sent: Thursday, September 29 7:23 PM
> To: IDEA Cellular Ltd - Customer Oprs; ccare mh
> Subject: RE: Docket Ref No: 151639088
>
> This is a very BAD experience I have with the company!
>
> Within 24 hours of sending the SMS on discontinuing service you
> discontinue the service!
>
> I got a message for submitting the document (don't know why when I have
> already done it) 17:34 on 28th Sep and on 29th Sep 2011 16:25 you
> barred all my services.
>
> Frankly speaking this is no good Customer service!
>
> I need an place where I can escalate this issue please provide me with the
> details or else I will be writing to TRAI on this matter.
>
> Thanks & Regards
> Nirav Tandel
>
>
From: IDEA Cellular Ltd - Customer Oprs
> [mailto:[email protected]]
> Sent: Thursday, September 29 06:01 PM
> To: Nirav Tandel
> Subject: Docket Ref No: 151639088
>
> Dear Mr. Tandel,
>
> Thank you for contacting Idea Cellular Customer Service.
>
> This is with reference to your e-mail regarding restoration of services
> for your mobile number 9823962704.
>
> We regret to discontent caused.
>
> We wish to inform you that outgoing services has been barred due to
> incomplete documents hence, we request you to submit documents at your
> nearest My Idea.
>
> We have attached My Idea list for your perusal.
>
> We greatly value your patronage and look forward to an opportunity to
> delight you.
>
> Thanks & Regards,
> Ujwala Agale
> Customer Service Team
> IDEA Cellular Limited- Maharashtra & Goa Circle
> Visit us at:
> www.ideacellular.com
> Or Call us on 12345 from your IDEA number for any query or request.
>
> A Song For Everyone! Now choose your favourite DIALER TONE through the
> web. Just click on
> www.ideadialertones.com
>
> "Idea offers Customer Care on your mobile phone screen within seconds, get
> complete information on Billed &Unbilled amount, Bill plans details and
> many more on your mobile screen. Just dial *147# (Toll Free)".
>
> Disclaimer
> All the tariff plans/services are subject to regulatory body approval.
> Company reserves the rights to modify/change/discontinue services/plans
> based on guidelines received from time to time.
>
>
> Sent: Wednesday, September 28 5:50 PM
> To: IDEA Cellular Ltd - Customer Oprs; ccare mh
> Subject: Complaint regarding Azhar Khan.
>
> Hi,
>
> This is regarding your Agent Azhar Khan, and your customer care.
>
> My no is 9823962704. Half the time when I call up Customer care to
> communicate the agents are not able to communicate in English properly, so
> I have to continue in their language which is hard for me
>
> I ported in from Vodafone to Idea last month and today I got an SMS from
> Idea Helpline to submit documents,
>
>
> "Priya Grahak, Aapke form ke sath di gayi documents mein vibhed hai,
> Krupya apni mobile seva ko chalu rakhane ke liye documents nazdiki Idea
> office me jama kare."
>
> I called up the helpline to ask why do I need to submit the documents when
> I have already done this last month.
>
> The agent Azhar Khan was so rude in saying that you need to submit the
> documents its TRAI rule!
>
> I am aware of TRAI rules and they won't ask for the Documents within one
> month.
>
> I DON'T WANT MY NO TO BE DISCONTINUED SINCE ITS CRUTIAL FOR MY PROFESSION.
>
> Thanks & Regards
>
> Nirav Tandel
>
> ************************************************************************
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> ************************************************************************
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> any liability for any errors, omissions, viruses or computer problems
> experienced by any recipient as a result of this e-mail.
>
> ************************************************************************
> ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain
> ************************************************************************
> An idea can change your life.
>
> ************** LEGAL DISCLAIMER ************
> This E-Mail may contain Confidential and/or legally privileged Information
> and is meant for the intended recipient (s) only. If you have received this
> e-mail in error and are not the intended recipient/s, kindly notify us at
> [email protected] and then delete this e-mail immediately
> from your system. You are also hereby notified that any use, any form of
> reproduction, dissemination, copying, disclosure, modification,
> distribution and/or publication of this e-mail, its contents or its
> attachment/s other than by its intended recipient/s is strictly prohibited
> and may be unlawful.
>
> Internet Communications cannot be guaranteed to be secure or error-free as
> information could be delayed, intercepted, corrupted, lost, or contain
> viruses. IDEA Cellular Limited does not accept any liability for any
> errors, omissions, viruses or computer problems experienced by any
> recipient as a result of this e-mail.
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