This letter is to give notification that I am completely disgusted with my Idea Cellular Service... I see Idea advertisements everyday about 3G, and fast Internet access except the connectivity to my mobile phones. Currently using a Nokia C6-00 handset and my home screen content is on a offline mode. I have access to facebook which I only browse, I cant download or view any videos or get connected to any link shared by my friends. I did a recharge for Rs. 333 on 18th Nov and had recharged for Rs14/3day Internet access on 17th Nov.
On 19th morning I was out with my friend and at that time I have not used my phone nor access internet. However from Rs 289 my balance was reduced to Rs 0.06p.
I would also like to share my experience with idea customer care, I spoke to Sandip at 8:52am to enquire about my deduction all he had to say is that you have downloaded a song or a content which was not true. maybe he was not listening to my complaint and was so eager to finish the call that he was repeating his word again and again. I did ask for a Manager after placing my call for hold for 2 mins comes back to me and says to call back in next 2 hours this was the last straw.
I have been a long time loyal customer with Idea and monthly i do a recharge for more than Rs 600 every month. If the quality of service cannot be significantly improved in the immediate future, I would be moving to Aircel. If the quality of service cannot be significantly improved in the immediate future.
Idea needs to work on their customer care officers as they are not efficient enough to help the customer. I was not looking for a credit or a compensation but looking for a help from Idea how i can advoid these charges in future.
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