Dear Sir,
I have been using IDEA mobile phone connection No.9690407231 for alomost one year now. Since past one month I am being charged for a service which I have not ordered. Rs.30/- were deducted from my phone balance on 28th July and Rs.30/- today on 1st. Aug.2011 - for or on behalf Big Radio song service. I have not ordered this service and eversince it has come to my notice I have been trying to reach IDEA customer care - but so far my call has not even been answered - message sending for deactivation of this so called song service at 5355 has failed 5/6 times.
As soon as I rercharge my account balance money is swiped from my Phone account NO.9690407231 - Please note that I have not ordered any song service and therefore, it is here by expected that money so deducted - may please be REFUNDED and the so called song service be immediately DE-ACTIVATED Or it shall be presumed that money is being deducted by IW-IDEACL OR The Big Radio with some malafied intents.
It is further requested, that, besides deactivation of above mentioned service all other DND services on my Mobile No. 9690407231 - be BLOCKED/stopped with immediate effect, AND please instruct your customer care department to take calls and attend your to your customers needs in a professional manner which is least expected of a service provider, otherwise stop making big advertisements and making tall claims on Television.
Harrassed customer,
Alka Jaiman (Mrs.)
e-mail&&&&[email protected]
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