This complaint is regarding download and activation of hello tune fraudulently by airtel customer care. On 26th dec at around 8:00 pm two sms arrived on my phone stating deduction of Rs.15 for downloading and Rs. 10 for 10 days subscription which took my balance to below Rs.-4.58. All this occurred without me even requesting any hello tune from customer care. Since I was on journey that night in a rural area i could not get another recharge despite of the fact that I faced an emergency that night and was not able to make a call because of this fraud by Airtel. Upon contacting Airtel customer care the next day I was told that there was a call made to the customer care from my no. on 26th dec at around 8:02 pm in which the request for hello tune was made. On hearing this I argued that I had never downloaded any hello tune or subscribed for a hello tune since last one year. When I said that the whole conversation is being recorded by me for producing it as a proof in consumer forum, he explained how the hello tune can be removed and gave an assurance of correcting up things by 12:00 on 29th dec and gave me a Complaint Id no.459400. Being an IT engineer I was myself a loyal customer of Airtel earlier and was even going to recommend its Data services for my firm, but now no more. It's not just a matter of Rs. 25 but a matter of trust that these people are losing. I used to trust airtel because of its unmatched service and coverage in Bihar and Jharkhand and availability of network in rural areas even during lightning and thunderstorm when all other service providers switched off their towers in our area including BSNL Reliance, Tata, Idea but what happened on 26th came as a shock to me. As a result I have stopped relying on Airtel now and would be reconsidering my plans to use Airtel's data services for my firm. Hope somebody from airtel sees this post or I would be compelled to go to consumer forum for redressal. My contact no. is 9931505951.
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