I write this mail in absolute angst and frustration with the esteemed telecom Company if India-AIRTEL.
I had bought a Blackberry 8520 Handset in September Last year and my experience has been absolutely harrowing to say the least.
The phone's trackpad stopped responding whithin 3 months of purchase and i gave it to the Airtel Blackberry care center in Sahara Mall, Gurgaon for repair (Repair Form no-12548). They claimed to have replaced the trackpad.
It ran fine for about 15 days and which is when i stopped using it and put it as a backup set for myself. 3 Days ago when i took it out to use it. It is carrying the same problem after a use of 2 days. Trackpad is not responding.
I went to the same Relationship center today and the executive told me that "even though the handset is still in warranty period, we will not change the handset and only the trackpad will be replaced" when i said that it is obvious that the handset is faulty when the same problem has reoccured after the claimed "change of trackpad", his response was " we will replace the trackpad 3 times and then you will be eligible for handset replacement".
Gentlemen, I am not stupid enough to not realise that your company is just trying to pass on the warranty period so that you dont need to change the handset after expiry of the warranty period.
I am a professional working in retail solutions and I also face such customer complaints- only difference is my company goes ahead and satisfies the customer rather than harass him and make ourselves invisible for the customer.
I am expecting some prompt action (read: replacement of the handset) failing which I will be comtemplating going to the court with such callous behaviour of your esteemed company.
Akshat Sharma,
9810666443
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