Hello,
I have problem with one of the telecom service providers in idea, that is IDEA, they handed over my phone call history to a 3rd person to whom I dont know, and that person is calling on my few number from public booths, and here is the conversation between me and the company, but now they are not taking it seriously where it is a big issue.
Here is the first mail I wrote
Respected Sir/Madam,
Myself Vivek sharma from patiala is using your number... for last many years, now on 27 th march someone took the last month detail from any of your showroom and calling on my family and friends numbers from local PCO z and disturbing them a lot.
So first I want to ask you that why your executive given my details to the 3rd person without even calling me if I requested for a phone detailed history or not.
Secondly please let me know from which office it was issued, so that I would take appropriate action.
Third please make it sure in future that no new action or change will be taken on my account without giving a call to my number.
Thank you.
and after one or two phone calls from the company they dint care much about the issue, then I wrote another mail but they dint reply after that.
Respected Sir,
I mailed you about this issue yesterday and got a reply from your side, so thankful to you, But the thing is that we are no way near to solve the issue. I dont want to waste my time to attend meeting with your executives as the person to whom your executive given my details harassing us a lot. So I need immediate step towards the person who given my details.
After your feedback on my email first one of your executive from Chandigarh Suchi (9781704009) called me at 5.05 evening and told me that you people will find the way within 24 hours, after that I got call from your SDQ post paid Ashish Aggarwal (9781704005) at 7.00 evening today and called me for a meeting, he met us on the behalf of another person/executive Amrinder (9855045475) who is responsible for handing over the details to that unknown person. When we asked about the whole thing they told us that they handover the details to the person who has the photocopy of our family ration card without my signature on it and without calling to my this number.
Now I want to ask one thing, if this is written in the company's privacy policy that they will handover my private details to any of the person without even asking me or without checking the proper details of my documents. It is an uncalled invasion onto the privacy of your genuine client. it is against our fundamental rights, that anybody can peep into customers call detail due to the incompetency and inefficiency of your internal control measures, I want a passionate hearing and needful action taken by your company to resolve this issue else I am forced to knock the doors of consumer court.
regards.
Vivek Sharma
09914221786
0 comments