Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel Prepaid - UNAUTHORISED DEDUCTIONS THROUGH S.M.S | News #34989

Airtel Prepaid
UNAUTHORISED DEDUCTIONS THROUGH S.M.S

I HAD NEVER SUBSCRIBED TO IPL CRICKET ALERTS FROM AIRTEL .Inspite of repeated communication with your customer care executives on 12.03.2010 named KABITA and PETER, and Your message from 1210 received by me on 13.03.2010 at 11.10.52 and 11.11.50, AIRTEL HAS NOT STOPPED SENDING ME IPL CRICKET ALERTS. IT HAS DEDUCTED RS. 3 /- EVERY TIME. IPL ALERTS WERE SENT TO ME ON 20.03.10 AT 14.44 ; 23.03.10 AT 18.42 ; 27.03.10 AT 18.20 ; 29.03.10 AT 18.35 AND 31.03.10 AT 14.58 HRS. I had been informed by someone called MANOJ from Airtel (098719-99470) on 30.03.2010 at 13.05 hrs.who confirmed that no IPL alerts would be sent to me. EVEN AFTER THAT AN IPL ALERT WAS SENT TO ME ON 31.03.10 AT 14.58 HRS.I have also subscribed to DND, but I received unauthorised sms from Nirman Consultancy (93308-12268) on 27.03.2010 at 14.30.03 hrs. and again on 29.03.2010 at 15.01.17 hrs. HOW AND WHY INSPITE OF DND???

AIRTEL MUST TRACK ITS RECORDS AND REFUND ME ALL MY AMOUNT FOR IPL ALERTS DEDUCTED UNAUTHORISEDLY FROM MY MOBILE NO. 98310-46998 (PREPAID A/C) AND IMMEDIATELY STOP ALL ALERTS AND UNAUTHORISED MESSAGES AND DEDUCTIONS OR ELSE I SHALL INITIATE LEGAL ACTION.


Company: Airtel Prepaid

Country: India

Category: Telecommunications

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