I am a Loop Mobile Customer since 2008 and My Number is 09773762707. Loop Mobile has been very inconsiderate from the outset, and I have faced a number of balance deductions in my account due to no fault of mine. Services are pre-activated without any intimation and the balance is not even refunded. Recently, I have faced 2 deductions worth Rs. 20/- due to no fault of mine. I had unsubscribed the SMSD10 pack on 17-01. But the pack was renewed on 20-01, even though I had unsubscribed it 3 days ago. I faced a deduction of Rs. 10/- from my account. It was not even refunded even though the complaints were lodged for the same. I again unsubscribed the pack manually on 24-01. But again I faced a deduction in my account balance on 27-01 amounting to Rs. 10/- I launched a complaint for the same on 27-01 at 1 am, the Docket No. for the same being DOC-C-27011690. But they have closed the complaint and have inserted comments like :- "Please ignore the Case as no Refund would be granted." Now what sort of Logic is this? I am hellbent on getting a Refund this time and would see to it that I sue the necessary Loop Mobile authorities in case my Complaint is not considered, and Refund is not granted.
Regards,
Disgruntled Customer-Nikhil R. Prabhu
09773762707
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