DEAR SIR,
MY SELF MR. BABLOO B. BERI, RESIDING AT E/13-204, AMI PARK, NALASOPARA (WEST), DIST-THANE, PIN-401 203.
I AM USING BPL MOBILE NO- 9821486959 SINCE DEC' AND FROM THAT DATE ITS WORK VERY GOOD NETWORK TILL MARCH, BUT IN MARCH'09 BPL CONVERT INTO LOOP-MOBILE AND FROM MARCH, 09 I AM VERY UPSET ABOUT THEIR NETWORK COVERAGE.
MY OFFICE AT ELPHINSTON ROAD (W), MUMBAI-400013 FROM MARCH'09 ONWARDS I AM NOT RECEIVING ANY CALL AT MY OFFICE EVEN MOBILE SHOWING FULL NETWORK COVERAGE, I HAD COMPLAINT THE SAME THINGS TO MR. RAJESH (CUSTOMER CARE OFFICER) IN MARCH HE GIVE ME ASSURANCE TO SOLVE THE PROBLEM WITHIN 24 HRS. AND HE GIVE ME COMPLAINT NO-120695449. BUT AFTER THAT MY PROBLEM WAS SAME AND I AM UNABLE TO RECEIVE CALLS AT MY PLACE BUT I PAID MY BILL BEFORE THE DUE DATE i.e.-26/03. AGAIN IN APRIL 1ST WEEK I CONTACT CUSTOMER CARE AND TALK TO MS. NIVEDITA SHE GO THRU MY COMPLAINT NO-120695449 AND TOLD ME TO RECTIFY THE SAME PROBLEM WITHIN 2 DASYS, BUT SIR DUE TO THE SAME I HAD FACED HEAVY BUSINESS LOSSES BECAUSE THE ABOVE SAID MOBILE No IS MY ONLY BUSINESS CONTACT No AND ALL THE CUSTOMERS/DISTRIBUTORS IN INDIA CONTACT ME ON THE ABOVE SAID No SINCE 9 YEARS.
AFTER ONE WEEK I HAD RECEIVED ONE CALL FROM LOOP MOBILE AND MR. TEJAS FROM LOOP MOBILE TOLD ME THAT WE ARE SORTING AND SOLVING YOUR PROBLEM AND IT WILL TAKE SOME TIME SO YOU DO ONE THING YOU DIAL **62*55705# AND ALLOW SO AFTER THAT U WILL GET MISS CALL ALERT ALSO SMS THE SAME TO CUSTOMER CARE, I DO ALL THIS THINGS BUT I CANT RECEIVED ANY MISS CALL ALERTS FROM LOOP MOBILE, DUE TO THE BUSINESS LOSSES I HAD CONTACT PERSONALLY TO LOOP MOBILE GALARY AT SHITLA DEVI TEMPLE ROAD, MAHIM (W), MUMBAI, THEY CHECK MY SIM CARD AND HANDSET AND TOLD ME THAT YOUR SIM CARD IS OK WE WILL SORT OUT YOUR THE THINGS WITH YOUR AREA TECHNICAL STAFFAND SOLVE YOUR PROBLEM AT OUR EARLIEST.I HAD TAKE ACTION AND FORWARD MY ALL CALLS TO A LAND LINE No. SO I WILL GET MY ALL CALLS ON LANDLINE BUT IT IS SO EXPENSIVE BECAUSE LOOP MOBILE CHARGING CALL FORWARDING CHARGES IN MY BILL.THE SAME TIME I HAD RECEIVE MY NEXT BILL WHICH I ALSO PAID BY ME IN TIME.
SIR DAY BY DAY MY PROBLEMES GOING HIGH FIRST DAILY AT THE TIME TO ENTERING ELPHINSTON ROAD AREA I HAD TO ACTIVATE CALL FORWARDING AND AT THE END OF THE DAY CANCELLED THE SAME IT IS NOT A PRACTICAL THINGS TO DO,
I HAD TALK SO MANY CUSTOMER CARE EXECUTIVES OF LOOP MOBILE (MR. KISHOR MARATHE/ MR. ANURAG/ MR. RAJESH/ MR. RAHUL) BUT THEY ALL ARE GIVING ME FALSE ASSURANCE TO SOLVE MY PROBLEM. AFTER THAT I HAD STOPPED THE PAYMENT OF MY MOBILE BILL IN JUNE. AFTER THE DUE DATE OF MY FIRST UNPAID JUNE BILL i.e.22-06 I HAD RECEIVED A CALL FROM LOOP MOBILE AND MS. ANUMEET FROM LOOP MOBILE ASK ME THE PAYMENT OF MY JUNE MONTH BILL OF RS.-362/- I TALK TO HER AND TOLD HER THE PROBLEM FACING BY ME FROM MARCH'2009 AND ALSO DUE TO THE SAME I HAD FACED HEAVY BISINESS LOSS SO SHE TOLD ME TO SENT ONE e-mail TO [email protected] AND IN SUBJECT YOU WRITE "SURVEY" AND GIVE ALL THE DETAILS, SO WE WILL SEND OUR TECHNICIAN TO YOUR PLACE TO FIND OUT AND SOLVE YOUR PROBLEN WITH IN A WEEK. I DO THE SAME BUT NO ONE IS ATTEND MY PROBLEM.
SIR I HAD TOTALLY FADE UP FROM LOOP MOBILE SERVICE AND STOP THE PAYMENT THEIR BILLS. BUT NOW LAST TWO MONTH INSTEAD OF SOLVING MY PROBLEM THE LOOP MOBILE STAFF HARRASSING AND ABUSE FROM PHONE NO.- 022-40907741 AND THREAT ME WITH VERY BAD LANGUAGE.
KINDLY TAKE ANY ACTION AGAINST LOOP MOBILE.
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