DEAR SIR,
MY SELF MS. ANIKA KABRA I AM USING BPL MOBILE NO- 9870190805 SINCE DEC' AND FROM THAT DATE ITS WORK VERY GOOD NETWORK TILL MARCH, BUT IN MARCH'09 BPL CONVERT INTO LOOP-MOBILE AND FROM MARCH, 09 I AM VERY UPSET ABOUT THEIR NETWORK COVERAGE.
MY OFFICE AT MAHIM WEST (MUGAL LANE), MUMBAI FROM MARCH'09 ONWARDS I AM NOT RECEIVING ANY CALL AT MY OFFICE EVEN MOBILE SHOWING FULL NETWORK COVERAGE, I HAD COMPLAINT THE SAME THINGS TO (CUSTOMER CARE OFFICER) IN MARCH HE GIVE ME ASSURANCE TO SOLVE THE PROBLEM WITHIN 24 HRS. AND HE GIVE ME COMPLAINT NO BUT AFTER THAT MY PROBLEM WAS SAME AND I AM UNABLE TO RECEIVE CALLS AT MY PLACE BUT I PAID MY BILL BEFORE THE DUE DATE. AGAIN IN APRIL 1ST WEEK I CONTACT CUSTOMER CARE AND TALK TO EXECUTIVE SHE GO THRU MY COMPLAINT AND TOLD ME TO RECTIFY THE SAME PROBLEM WITHIN 2 DASYS, BUT SIR DUE TO THE SAME I HAD FACED HEAVY BUSINESS LOSSES BECAUSE THE ABOVE SAID MOBILE No IS MY ONLY BUSINESS CONTACT No AND ALL THE CUSTOMERS/DISTRIBUTORS IN INDIA & ABROAD CONTACT ME ON THE ABOVE SAID No SINCE 4 YEARS.
AFTER ONE WEEK I HAD RECEIVED ONE CALL FROM LOOP MOBILE AND MR. TEJAS FROM LOOP MOBILE TOLD ME THAT WE ARE SORTING AND SOLVING YOUR PROBLEM I HAD CONTACT PERSONALLY TO LOOP MOBILE GALARY AT MALAD WEST, THEY CHECK MY SIM CARD AND HANDSET AND TOLD ME THAT YOUR SIM CARD IS OK WE WILL SORT OUT YOUR THE THINGS WITH YOUR AREA TECHNICAL STAFFAND SOLVE YOUR PROBLEM AT OUR EARLIEST.I HAD TAKE ACTION AND FORWARD MY ALL CALLS TO A LAND LINE No. SO I WILL GET MY ALL CALLS ON LANDLINE BUT IT IS SO EXPENSIVE BECAUSE LOOP MOBILE CHARGING CALL FORWARDING CHARGES IN MY BILL.THE SAME TIME I HAD RECEIVE MY NEXT BILL WHICH I ALSO PAID BY ME IN TIME.
I HAD TALK SO MANY CUSTOMER CARE EXECUTIVES OF LOOP MOBILE (MR. KISHOR MARATHE/ MR. ANURAG/ MR. RAJESH/ MR. RAHUL) BUT THEY ALL ARE GIVING ME FALSE ASSURANCE TO SOLVE MY PROBLEM.THE LAST TIME I VISITED THE GALLRY IN THE MONTH OF MARCH & HAVE ASKED THEM TO CLOSE MY ACCOUNT WITH THE FULL PAYMENT MADE SINCE THEN I HAVE BEEN FOLLOWING FOR THE CLOSURE OF THE ACCOUNT & THERE HAS BEEN NO RESPONSE FROM THE EXECUTIVES THERE SEVERAL TIMES I HAVE VISITED THE GALARY TO SORT THE PAYMNET STAUS WITH THE DEDUCTION & ALSO REQUSETED THEM IF THEY WANT ANYTHING IN WRITING I CAN SUBITT THE SAME & THE SETTELMET CAN BE MADE AFTER THAT I HAD STOPPED THE PAYMENT OF MY MOBILE BILL OF APRIL. I HAD RECEIVED A CALL FROM LOOP MOBILE AND MS. ANUMEET FROM LOOP MOBILE ASK ME THE PAYMENT OF I TALK TO HER AND TOLD HER THE PROBLEM FACING BY ME FROM MARCH'2009 AND ALSO DUE TO THE SAME I HAD FACED HEAVY BISINESS LOSS SIR I HAD TOTALLY FADE UP FROM LOOP MOBILE SERVICE AND STOP THE PAYMENT THEIR BILLS. BUT NOW LAST TWO MONTH INSTEAD OF SOLVING MY PROBLEM THE LOOP MOBILE STAFF HARRASSING AND ABUSE FROM PHONE NO.- 267677820 AND THREAT ME WITH VERY BAD LANGUAGE.
KINDLY TAKE ANY ACTION AGAINST LOOP MOBILE.
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