Dear Sir/Madam
I am Tarun Kanti Bose and my mobile number is 919868465409. On 27th January my mobile was suspended and since then I am not able to make outgoing calls. On 27th January at 12.00 noon I went to Keshavpuram Sanchar Haat, New Delhi 110035 and got the print out of the duplicate bill. I was asked by the concerned MTNL officer to drop the cheque at the box. I dropped a cheque of Rs. 2598/- (Cheque no.419254, State Bank of India) at the drop box in Telephone Exchange, Keshavpuram, New Delhi-110035. But till today, the cheque has not been encashed and I am suffering for no fault of mine.
Last I deposited a bill of Rs. 523 (Cheque no. 419241, SBI) on 26th September. Since then, I have not getting any bills at my address. I had made umpteenth calls at 1503 and even called the MTNL Accounts Department but till now I haven't got any bill. Even I visited the Sanchar Haat at Keshavpuram, New Delhi-110035 many a times but they also failed to give me the full bill. I need the bills as earlier even after making the payment, I was charged the same amount in my next bill. If deposited again then there is risk of not getting it back.
Now I request you that telephone bills need to be posted at my address and my mobile restored within 24 hours. Why MTNL is sleeping over my cheque and not getting it encashed? Are the drop boxes safe? Why I have to suffer even after paying the bill. Coupled with the connectivity problem are the poor delivery system and shoddy functioning, please try to mend your services and don't harass the customers.
Thanking You,
Sincerely,
Tarun Kanti Bose
C-2/92A, Keshavpuram, New Delhi-110035
E-mail: [email protected]
Mobile: 919868465409
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