I took a SIM for my short visit to USA (during 5th October to 11th October). The Matrix people had taken
a cheque for Rs. 5000/- from me, which they got cleared fast on 7th October. I have repeatedly put to their notice
again and again that the sim provided to me did not work in USA. This was intimated by me through an SMS while
I was in USA and later through an email from there. I am sorry to point out that the services provided to me by Matrix
were highly unsatisfactory.
This is an irony that a customer can only complain and there is no penalty for the service providers in case service is
not provided. I faced lot of difficulties when the Matrix SIM did not work in USA.
Dr. Vinod Nikhra
www.vinodnikhra.com
www.nikhrafoundation.in
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