I have taken Matrix cellular connection for 2 months usage in Holland. 1st month billing was fine. I dont have problems. I came back to India on 18th Jun Midnight. I have surrendered the SIM Card on 22nd (Due to some processing delay from their end). I haven't received any bill for the second month etc.(Note: the rent for the 2 months was already taken in the initial billing cycle).
All of a sudden after a month, I received a bill for INR 197.51 on Jul 19th. The same amount is also deducted from my credit card.
When I checked the bill, I was changed for 124.61 as DATA CHARGES which in I never used INTERNET using Matrix. The amount was changed on the date I was heading back to India and there was no time stamp mentioned. Its displayed as (00:00:00)
When I contacted the customer care, they have registered a complaint and said will get back to me tomorrow. Which didn't happen. So I gave them a call to get the status. It was good experience for me, I felt as if I was speaking to the automated recorded voice system. What ever you say, they repeated say that the information provided in the bill is valid and this is bill which we received from HOST (Contract between TMobile and Matrix).
More-than the worthiness of amount that I am planning to claim legally out of this, I am really frustrated and wondering how other customers would have felt. After reading thru all the complaints lodged on this website about Matrix Cellular, its clear that they are a bogus company and unfit for running business.
Naveen
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