Sending Rowdies to collect, due amount and harassment.
As on 06.03.2007: - I am not understanding here is that, like Bank group, send the rowdies to recover the loan amount, Air tel also, started to collect the dues by sending rowdies to residence and forcing one to pay the due amount. In my case also happened, One by name “Mr Rammu” by Mobile No. 9880907323 came to my residence when I am away, to collect the due amount and was trying to enter the house forcible without the permission. He was sent by AIR TEL office Bangalore to collect the dues. He was forcible asking the amount without proper Identity. When number is given to call, he did not call from his mobile, but gave number to call.
How can one tolerate such incidence? It is my wish to take the Air tel network or not. If I have not paid, then you can disconnect the line rather sending rowdies to collect the due amount. There is no due from my side. This is the second day, where I have been out of network. What type of service does AIR TEL provide? Whose problem it is.! You people have not posted the cheque amount to my account and there is no mechanism to check from your end though many times I give the same details to check. No response from your end for my below mentioned mail/complaints. Hence this…
See my below complaints in detailed. Sent to Airtel –customer care bangalore and Delhi Legal.
As on 05.03.07 I have been air tel network for more than 3 years. I have been regularly paying my dues. I have requested for Advance Rental plan for Rs 999/- as on 14.01.2007 vide cheque No. 617425 dated 14.01.07. And accordingly I have been allotted with the service. When I saw my Jan 07 month bill, I was asked to pay again for Rs 999/- with taxes. It was billed for Rs 1355.91 and debited to my account for due pending for the month of Jan07. Last date for payment was 8th Feb 07. I have made a call to Customer Care Service and narrated the issue, agreed and asked to pay the balance amount. Accordingly I have paid Rs 356.91 for the month Jan07.
Since then I have been receiving calls, reminders, system generated messages/calls to my mobile. Whenever I call Customer Care or they call me to my mobile, I had to explain the issue once again and have to give the payment details. Every time, new person calls and ask for details. Either he/she will collect the details from their own database or collect the details from earlier call who made.
Finnally, they had barred by calls, because of not my fault. I have paid vide Cheque No 617425/14.01.07, which was debited to my account as on 17/1/07. When I called to Customer care, again the same story. How pathetic it is!! Every time same issue with new person. There is no mechanism to check for payments. It is understand from this issue that, no body interested to solve the issue rather raise. Whenever I ask for Team Leader to talk about this issue, they never is to allow me to talk to them or would not transfer the line to speak to them, but rather disconnect the line.
Finally, Today, i.e 05.03. Morning I have received an message, saying that, “SIM REGISTRATION FAILED” AND NETWORK DISCONNECTED” .
Who ‘s fault it is? Why I should be I suffered for your mistake? When I have paid thru Cheque, Is there is mechanism to cross check? Whose fault of posting? Is it the way of providing customer “benefit” by providing concessions, discounts with “Harassment package free.”!!! In the name of new plan / additional benefit/ package / retain customer... etc... you provide harassment package free for customers...
Now, today, my network being disconnected for not of my Fault. I request you to not to provide such benefit to the customer when harassment follows. When I have been provided with Dynamic Credit limit of Rs 4000/- then, why this disconnect? When plan is facilitated, can’t there be any logic applied? Without payment you will not activate the new rate plan.
How could you do this when I have paid the amount and debit also taken place in my account – BAL as on 17.01.07? Since then I have been harassed by your team for not of my fault. I can approach Consumer Forum for this issue. Now network is disconnected. You have already taken the advance amount as Deposit of Rs 1000/- when initially activated my SIM. When already deposit amount is there with you, how can you put me into problem? I could do injustice to me.
“These benefits are nothing but harassment free packages” . I hope you understand this issue. Hence, I have put forth before you.
Shame on Airtel!
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