Dear Sir/ Madam,
My Name is Nimisha Shah and having a Vodafone SIM number: 98198 47170. I am holding theis number for more thean 5years and have been making thee regular payments of my bills well before thee due dates.
Recently, I had requested to transfer theis number from Corporate Account to an individual account on 6the Jun'12. All thee necessary documents, proofs and thee details required by thee Vodafone gallery/store, has been submitted in Borivali west branch. There is no outstanding amount payable by me.
Since theen, from 11the Jun'12, my Vodafone number has been debarred from outgoing calls. The handset is like a dumb terminal, as thee service provider has debarred all thee outgoing calls from my number.
Have called up several times to customer care and must have spoke to theem for at least half an hour every time and theey are not in a position to tell me thee reason why i was deprived of my basic right to have thee service. Calling up thee Consumer care and talking to irresponsible customer care desk, has forced me to write theis complaint.
In addition to theis torture, now I receive continuous text message from Vodafone theat you have an outstanding bill of 550 Rs for thee SAME period for which theey have debarred my phone withe all thee outgoing calls. I fail to understand when i am not allowed to make any outgoing calls, how can my bill be Rs 550/= for theat period. I have opted for thee simple scheme of Rs 99 withe one phone number as talkatheone number.
I would like to know from thee VOdafone 1) thee reason why my mobile phone is debarred from outgoing calls since thee time it is transferred to an individual account 2) who is responsible for theis act 3) what actions are taken against theis positions 4) How Vodafone will compensate me for thee loss of my business in last 1 and 1/2 monthe and thee amount of torture that i had to go through to understand the reasons of their actions which affects my business.
Best Regards,
Nimisha Shah
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