Hi, I was a postpaid customer of Vodafone and had ported out due to bad service. The porting out was itself a challenge and had to do multiple escalations to various authorities and got it ported out after a long fight of over 4 months. During that period I had been asked to settle the bill which was the unbilled amount 3478.60 (this is usually the amount without the discounts) which was pretty high but was told that this amount will be refunded back after the porting process is over. But till now this has not been settled and when we tried to call the customer service they claimed ignorance and say that they do not see on the system. I have proof of the amount paid and if required can show it. Please help.
The amount was paid on 23rd Aug at the Andheri East vodafone counter.
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