HI I tried to recharge my Cell Number through Aircel website… I did all the required process and send to recharge the number after sometime I received the SMS from my back provider that Account no XXXXXXXX has been used to make a purchase of Rs 158 at Aircel on 17-Nov-201 at 5:11 PM I have attached the SMS print screen… Within that min I did received any SMS from Aircel regarding the recharge! I thought sometime due to system slow down I might got delay!!! Till next day I waited for the recharge but no luck!!! On 18th Nov I call to 121 and have a complaint with Aircel! That I have not received the my prepaid balance for Rs 158, which I have made the payment online on 17th Nov at 5:11 PM, Rs 158 was deducted from my account on 17th Nov at 5:11 PM. After the given complaint I received an SMS at 18th Nov at 2:33 PM from Aircel that my complaint I been registered SR - 16509192491 and it will be resolved by 19th Nov… on the same day I received another SMS at 18th Nov at 6:45 PM say that your complaint SR - 16509192491 is been resolved..
I thought now I will receive my Rs 158 amount balance but I did received any balance back… Since 18th Nov till today I am calling to Aircel customer support regarding the case… in every call I have to repeat the same thing that I recharge my number from Aircel web site on 17th Nov at 5:11 PM and Rs 158 was deducted from my account but I have not received the Rs 158 balance to my Cell Number… every time the customer support person told me yes we can see your complaint and its under process give us 48th Hrs and you case will be resolve… till today my case has been not resolve…
Can you please looking into it…?
My Cell Number: 9762768437
Thank you,
Saga
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