Hi
I have a vodafone corporate connection, bearing number 8586999166, i am supposed to pay my bills, however there is not a single vodafone store within a range of approx 10 KMs in my area i.e. palam village, new delhi. I called up the cx care and they gave me an address of a store located in Mahavir Enclave, i went there and roamed for good 1 hour however couldnot find a store there and got to know that the store is closed way back. It was extremely inconvenient wherein i am a working professional with stiff daily routine.
I called the cx care again, first the agent couldnot even speak properly and she could not even understand what i was asking for and lately the agent hung up on me when i told her not to place the call on hold every now and then. Lately I called again and finally got the address of a Vodafone store in Dwarka, New Delhi which is again approx 8-9 KMs from my place.
This was an extremely horrifying experience from such a company which promises to be the best in customer service and customer reliability by its advertisements.
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