Dear madam/sir,
I am writing to u after an appaling customer service experience i had at aircel
had some issues while sending texts all your staff had to do was perform some diagnostics on d phone however d staff manages to put you on hold and then hang up this shows how poorly the executives are trained this is very disrespectful.
I would like to appreciate Mr prashant shinde i am sorry i dont if that is his correct name because he said he cant tell me where the customer service is based which is outrageous quite funny infact why would an organisation like you hide stuff fromthe cust.
nwz i like the way he treated me as a customer please give him a pat on his back for d immedaite help he provided to me even when i did not sound freindly after back to back my call was disconnected.
the actual reasoni am writing is POOJA PARMAR please get some cst service training done wid her, i wouldnt suggest dis if she wouldnt knw wat to do about my messaging issue but that gurl simply hung upp on me, i am formally complaining abt pooja and i want a detailed report of the feedback given to her.
Unhappy customer,
Jyoti Akral.
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