My name is Arkajyoti Samanta. I’m staying in Bangalore. I purchased a pre-paid Aircel Sim card from a retail shop in R T Nagar, Bangalore. At the time of purchase, I submitted required document with retail shop. Outgoing call facility was debarred. So when I called the customer care of Aircel to restore this facility. Customer care office asked me to again submit document in R T Nagar Aircel Office. I submitted this on 6th April. I sent a mail to Aircel. Text of the mail as follows:
Dear Customer Executive,
I am from Bangalore.
I took SIM no 89918030212185227461 ten day back..
My mobile number is 9738700827
I submitted my documents and photo while taking this connection 123 plan option. With connection
I took Rs 98 package. Without information, my out going call was barred.
When I checked with the retailer, he said there is no balance.. I again recharged it. Total amount is Rs 250
is pending balance. As out going call is not there, obviously internet is not working.
So I called 121 customer care several times.. After 20 times, I was connected to General customer care.
They said documentation is not proper and submit the document again at R T Nagar Aircel Office. Today on 6th April
I submitted the document as told.. I was told this will be restored within 2 hours. I did not get any connection.
I asked for pocket internet setting as I took a new hand set. This is also not complied.
I request to look into this.. If this is not restored in spite of my compliance of all procedures, I will take
this matter to consumer forum..
Thanks,
Arkajyoti Samanta
Mob-9738700827
I got reply from Aircel as follows:
Ack: Reg: Out going call debar and pocket internet (ERN-402203-JD3L07)
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
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