Hi,
I took the Matrix Cellular services for Mauritius from 29th Nov - 5th Dec at a plan of 999 where I was promised 10 minutes of calling back to India free of cost and an additional Sim card for my spouse (Free of Cost). I made sure that I did not go beyond 10 minutes of free calling and other than that there were a few local calls.
To my surprise they charged me 1578.59 on my Credit Card, I did not bother to talk to their Customer Support though I spoke to the Rep who gave me the connection and he promised me that extra money will be reverted (Which never happened).
To add to it, they again sent me another bill of 4036.92 and charged the same on my account. This is sheer cheating, just because they have the credit card details, they are charging whatever amount they want. Every time I speak to the Rep, he promises me that the refund will be done as it is their fault. He agrees that they did not activate the correct Plan on my number which is why I got charged on actuals.
My Matrix Number: 04237650
Ashish Sukhija
9900002275.
Kindly address this complaint and assist me in getting my dues.
Thanks!
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